Customer Success Specialist – Seasonal Expert | Hybrid Role

Role Details

Location: Tegucigalpa or San Pedro Sula, Honduras
Work Arrangement: Hybrid
Type of Support: Omnichannel (Emails, SMS, and Phone Support)
Contract Duration: Temporary (5 Months)
Training Schedule: Open to shifting schedules (subject to business requirements)
Work Schedule: Open to shifting schedules (subject to business requirements)
Expected Start Date: November 27, 2025

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact.

Join us at Crescendo, and let’s build the future of customer experience together.
 

The Role

Our customers are the core of our business, and we’re looking for temporary Customer Support Experts who will provide high-quality, expert support throughout our busy tax and onboarding season. This is a critical, high-volume period, and our primary goal is to ensure our customers feel confident and cared for.

In this role, you’ll become a specialist in key product areas, focusing on new customer onboarding and tax season questions. You will be the voice of the brand, providing one-of-a-kind support and building strong, long-lasting relationships with our customers through live phone calls, email, and text conversations. Your contribution is limitless and not confined to this job description.
 

What You’ll Do:

• Deliver best-in-class, personalized support, with a strong emphasis on quality and accuracy to meet our high standards for customer satisfaction
• Provide expert support primarily via live phone calls, text messages, and emails. This is a voice-centric role
• Specialize in seasonal, high-volume topics, becoming an expert in new customer onboarding and tax season inquiries to guide members through these critical business tasks
• Work with customers to understand their goals and address their challenges through effective, empathetic, and clear communication
• Adhere to the partner performance standards and KPIs, focusing on quality and customer satisfaction
• Proactively identify and escalate critical customer issues and emerging trends
   

What We Expect From You:

• Excellent English written and verbal communication skills. Must be able to communicate complex topics clearly and empathetically
• 1+ year of experience in a customer-facing role (SaaS preferred)
• Demonstrated experience and high comfort with live phone support. This is a primary function of the role and not just a written-communication position
• A strong attention to detail and a commitment to quality, especially when guiding customers through sensitive tasks like tax setup or a new user's first experience
• A proven record of driving customer satisfaction and meeting or exceeding performance standards
• A strong team player and a self-starter who thrives in a fast-paced, high-volume environment
   

What You’ll Get In Return:

• Hybrid working arrangements
• Competitive base salary
• Comprehensive benefits package including medical, dental, and vision options
• Access to free posture-based fitness workouts from home
• Training and professional development opportunities

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.