Customer Support Specialist II - RT

Role Details

Partner: Rushtranslate
Level: 2
Type of Support: Email 
Contract Duration: Full Time l Permanent
Work Schedule: Monday- Friday; 7:00 am to 4:00 pm 
Training Schedule: Monday- Friday; 9:00 - 6:00 pm 
Work Type and Location: Hybrid in San Pedro Sula I 2 days during production and onsite during training
Expected  Date: February 13th, 2025

About The Role

Do you like helping others? PartnerHero is looking for talented folks to join our Customer Support teams. We have a range of opportunities available for people who have built a career in the customer support space and those looking to break into the industry. We are interested in matching your unique skills, experience, and interests with one of our many Partners across various sectors including Edtech, eCommerce, Fintech, Health and Wellness, and more.

One of our partners currently supplies top-quality translation services for important documents like college applications, legal documents, and more. This role will be responsible for helping individuals and businesses seeking quick and affordable document translation services. You won't be handling translation yourself but will be the go-between for customers to talk to their translator.

The reason you join won’t be the reason you stay.
 

You’ll Be...

• Providing excellent, friendly, and positive customer service via email
• Helping with the back-end tasks of the company
• Helping customers solve problems with strong troubleshooting, reading comprehension, and problem-solving skills
• Able to work independently and collaboratively
• Working as the liaison between the customer and the translator. You will need to ensure proper communication is kept between both parties and relay any information between them
   

What You Bring To The Table

• Fully fluent in English. Strong proficiency with written communications (99% of our client interactions are via email) including the use of proper punctuation, correct grammar, syntax, etc.
• 2+ years of customer service experience, especially in email-based support
• Ability to properly understand and convey tone via written communications
• Excellent attention to detail
• Ability to multitask and thrive in a dynamic environment - must be adaptable
• 40+ wpm typing
• Creative problem-solving skills, ability to think logically, organized and self-motivated
• Proactive attitude and ability to work with limited supervision
• You are also expected to keep communication open between mediums like Slack
• Value PartnerHero Values: Be Humble, Take Ownership, Embrace Growth, Manifest Trust, and Care for Others
   

What We Provide

• Hybrid workplace - depending on the partner, role, management, and/or personal workspace
• Overtime is available if applicable 
• Competitive compensation based on experience
• Attractive benefits package including medical, dental, and vision options based on location
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Culture Is At Our Core
Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

• Care for others - Cooperate, empathize, and seek opportunities to put each other first.
• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
• Take ownership - Doing the right thing should come naturally.
• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

PartnerHero is proud to be an equal opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].

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