Temporary Onsite Customer Support Specialist II

Role Details

Location: San Pedro Sula, Tegucigalpa
Work Arrangement: Onsite: Week 1: 5 days in-office; remaining weeks 4 days a week in-office
Type of Support: Omnichannel (phone, high volume + tickets/emails)
Contract Duration: Temporary, 60 days
Training Schedule: Monday - Friday, 7:00am - 4:00pm HN Time
Work Schedule: To be assigned during training, open availability is required
Expected Start Date: October 30, 2025
 

About Us

PartnerHero is now Crescendo — a stronger, bolder force in customer experience.

Crescendo represents growth, momentum, and transformation. By bringing together PartnerHero’s world-class outsourcing expertise and Crescendo’s innovation in customer experience and operations, we’re setting a new global standard.

We deliver Augmented AI — the powerful combination of agentic AI and real human expertise — giving our partners scalable, 24/7 support in any language without compromising quality or empathy.At Crescendo, we don’t just connect talent with opportunity — we elevate businesses and people worldwide. Our integrated technology, global reach, and people-first culture empower teams to thrive and partners to grow faster.

Welcome to Crescendo. Welcome to what’s next.
 

The Role

Crescendo is looking for talented folks to join our Customer Support Teams.  We look for candidates who care about the details and are always looking to learn something new. You will be responsible for handling basic customer issues, such as account troubleshooting, assisting with platform use, and providing live task support for the partner's users, primarily via live support channels. Our interest is to match your unique skills, experience, and interests with our company and our partners. As a Crescendo employee, you will have the opportunity to build your career with the support you need, no matter if you are breaking into the industry. 

What You’ll Do:

• Provide a personable, friendly, and positive customer service experience across all channels. 
• Work independently and collaboratively to complete tasks on time based on urgency and importance
• Support teammates by completing assigned tasks on time, helping others, and communicating your workload with leads and managers.
• Follow communication procedures, guidelines, and policies. Research answers or solutions as needed. 
• Escalate to your direct report when unsure or unable to make a decision or solve a problem.
• Efficiently address & solve user issues primarily via live channels while maintaining and exceeding KPIs aimed at customer satisfaction, productivity, and accuracy.
• Handle the partner's users’ inquiries and assistance requests.
• Assist users in the partner's experience across a dual-sided marketplace.
• Establish connections and gain customers' trust. 
• Provide omnichannel support (Email, calls, and messages).

What We Expect From You:

• Excellent English skills spoken and written (EFSET results from C1 or C2 level)
• Excellent problem-solving and communication skills
• Be organized, accountable, and responsible.
• Excellent time management skills; Punctuality and adherence to schedule required
• Possess critical thinking, empathy, active listening, initiative, adaptability, and problem-solving skills.
• Ability to work in a fast-paced environment
• Savvy with web, computer, and smartphones
• Passion for creating an exceptional customer experience 
• Eager and curious to learn.

What You’ll Get In Return:

• Hybrid working arrangements
• Competitive base salary
• Generous paid time off
• Comprehensive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• Access to free posture-based fitness workouts from home, paid Sabbatical Leave
• Training and professional development opportunities

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

PRIVACY NOTICE

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To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.