Sales Development Specialist

Role Details

Type of Support: Scheduled Zoom calls, email support
Contract Duration: Full-time
Work Schedule: Monday - Friday, 8:30am - 5:30pm HN Time | Weekends off
Work Type and Location: Hybrid, HN: San Pedro Sula or Tegucigalpa
Expected Start Date: May 9, 2024

About Us

A little about us. We connect talented people globally with innovative companies who want to build, transform, and scale their operations. We provide talented global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact good business can have everywhere.

We are recognized as a Most Loved Workplace, and we think it’s because we believe that culture drives business success. We encourage our associates to bring their whole, authentic selves to everything they do at PartnerHero. So bring your experience and your talents, and also bring your passion and everything else that makes you who you are. You will always be supported to do your best work at PartnerHero, enjoy your day-to-day, and thrive.
 

The Role

This Sales Associate role is required to support the day-to-day operations of the Educational Enterprise Sales Team and a connection to the technical support team, and management. The Sales Associate will be responsible for assisting, educating, guiding and resolving important customer needs. You will process quotes, new orders, and renewals for Final Draft’s studio, university, K12, and non-profit institution subscription software, and serve as the first point of contact for technical support and billing issues. It will be a fast-paced and independent role, and you will need to share a passion for delivering custom, personalized solutions that solve the problems of customers.

As a Partner Hero Sales Associate, you will be primarily responsible for managing communication with educational enterprise clientele, writers, instructors, and procurement teams for both existing accounts and new business opportunities. In a typical week, you will be expected to manage numerous conversations with high-value POCs, provide quotes, manage relationships, process orders, update information, and engage with prospects through email marketing outreach.

A Sales Associate is resourceful, patient, helpful, technically savvy, and friendly. You will need to become an absolute expert on the Final Draft software and the services offered to quickly and comprehensively handle user questions and concerns. As this role will involve working across functions and with our VIP clientele, you should be a natural networker, self-motivated, highly organized, and an excellent communicator, with a keen interest in the entertainment industry.
 

What You’ll Do:

• Help new VIP customers with troubleshooting web orders, help existing VIP customers activate their software or guide them to upgrade online, and assist in resolving other sales-related issues, particularly in managing bulk orders
• Engage with high-potential customers through a variety of communication channels like emails and Zoom calls while creating strong, authentic relationships, solving any problems that might arise, and answering their product-related inquiries 
• Actively engage potential new relationships with VIP clients by invitingly selling the product by highlighting current features of the product and enhancements soon to come
• Provide users with advice on how to best achieve their professional goals by leveraging the product, and identify potential value propositions for users, including product upgrades
• Maintain and track customer information in Salesforce and Hubspot, and be able to actively maintain and update a high-quality database of contacts and sales information
• Troubleshoot basic technical problems on the platform while working with the customers to identify and confirm the issue, and understand how and when to hand off issues to the Technical Team
• Display ownership of assigned projects outside of traditional Customer Support duties and get involved in other areas of the business where opportunities arise
   

What We Expect From You:

• You are focused and understand the importance of effective, warm, professional, and timely communication, and excel at both oral and written communication
• You have an excellent background in Sales, consisting of at least 2 years in a Sales position of some form, and you have the ability to soft sell and introduce products and features subtly and reliably to hit sales targets as part of a white-glove service
• You have a strong understanding of Customer Service, are empathetic, and act as the main point of contact for VIP clients, providing personalized assistance and ensuring their needs and requests are met
• You will be responsible for maintaining client relationships to achieve personal sales targets and related KPIs
• Experience using Salesforce and Hubspot. Ideally, you also have some familiarity with DocuSign and/or Sage MAS90
• You possess a measure of tech-savvy beyond that of an average tech user can immediately identify browsers and operating systems, and are comfortable troubleshooting very basic tech issues. You can learn new digital platforms and software with ease. You have good knowledge of Windows and Mac operating systems, with iOS being desirable, but not essential
• You can easily determine all the necessary details to troubleshoot user issues and blockers through skillful questioning and utilize various tools to assist in that process
• You are self-motivated and can self-manage. You display ownership and are capable of seeing both day-to-day tasks and larger projects through to completion with little oversight
• Experience or interest in screenwriting, filmmaking, or the general entertainment Industry is a huge plus. We’re looking for someone who has high attention to detail, great multitasking skills, the ability to work autonomously in a fast-paced environment, assertiveness and a strong sense of accountability, and high adaptability, savvy, and openness to learning new skills, along with professionalism and dedication required to properly handle high importance clientele
   

What You’ll Get In Return:

• Hybrid working arrangements
• Competitive Base Salary
• Generous paid vacation
• Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• Access to free posture-based fitness workouts from home paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development
   

Company Culture Is At Our Core

Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

• Care for others - Cooperate, empathize, and seek opportunities to put each other first.
• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
• Take ownership - Doing the right thing should come naturally.
• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

PartnerHero is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].

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