Design Operations Specialist

Role Details

Contract Type: Full Time
Training Schedule: Monday to Friday 7:00 am to 4:00 pm
Work Schedule: Monday to Friday 7:00 am to 4:00 pm
Work type and Location: Hybrid 
Start Date: April 28, 2025

About Us
We connect talented people globally with innovative companies who want to build, transform, and scale their operations. We provide talented global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact good business can have everywhere.

We are recognized as a Most Loved Workplace, and we think it’s because we believe that culture drives business success. We encourage our associates to bring their whole, authentic selves to everything they do at PartnerHero. So bring your experience and your talents, and also bring your passion and everything else that makes you who you are. You will always be supported to do your best work at PartnerHero, enjoy your day-to-day, and thrive.

The Role

The Design Operations Coordinator plays a critical role in ensuring the smooth execution of design projects, fostering a high-performance team environment, and continuously optimizing workflows. This role requires a proactive leader who thrives in fast-paced environments, is unafraid to ask tough questions, and can pivot quickly when priorities shift. The ideal candidate has a strong understanding of design and branding principles, embraces curiosity, and is comfortable giving and receiving direct feedback.

What You’ll Do:

• Task & Workflow Management: Own and manage the day-to-day task distribution, ensuring designers can begin their work without blockers. Assign tasks in a balanced and strategic manner, adapting to shifting priorities as needed.
• Proactive Problem-Solving: Monitor project progress in real-time, identify bottlenecks, and swiftly reallocate resources to maintain efficiency. Adjust timelines and deliverables when urgent projects arise without disrupting ongoing workflows.
• Process Optimization: Regularly audit Design Ops effectiveness by analyzing team productivity and operational efficiencies. Provide data-driven insights and implement process improvements.
• Strategic Planning & Stakeholder Alignment: Work closely with the Sr. Manager of Design Ops to define workflows and establish realistic timelines for large-scale projects. Set clear expectations with stakeholders by providing regular updates on progress, challenges, and necessary adjustments to ensure seamless execution.
• Cross-Functional Collaboration: Build and maintain strong relationships with key stakeholders across Customer Success, Marketing, and other teams to align design priorities with business objectives.
• Team Advocacy & Leadership: Act as a champion for the Design Team, making decisions that enhance efficiency, creativity, and overall team well-being. Ensure the team is empowered with the tools and support needed to produce high-quality work.
• Communication & Transparency: Keep all team members informed about process updates, workflow changes, and internal adjustments via meetings, newsletters, and Slack. Ensure all associates acknowledge and implement these updates.
• Feedback & Accountability: Foster a culture of open dialogue by encouraging constructive feedback and clear communication. Push back when necessary to maintain quality and alignment with business needs.
• Design & Branding Knowledge: Maintain a deep understanding of the BentoBox platform, its design capabilities, and branding guidelines. Serve as a go-to expert for the team, ensuring design consistency and excellence across all deliverables. Provide guidance on best practices and continuously explore new ways to enhance the team’s creative output.
• Showcase & Recognition: Curate and distribute a monthly roundup of standout design work, ensuring team efforts are recognized and celebrated across the organization.
• Operational Excellence: Oversee organizational and administrative tasks related to design assets, project management, and process documentation.
   

• Experience: Minimum 1 year in an operational or project management.
• Strong Design Acumen: Well-versed in web design terminology, infrastructure, branding principles, and best practices.
• Tech-Savvy: High competency working with web-based technologies such as Asana, Google Docs, and Jira.
• Ownership & Leadership: A self-starter who takes initiative, drives projects forward, and holds themselves and others accountable.
• Adaptability: Ability to pivot seamlessly in response to shifting priorities and business needs.
• Curiosity & Problem-Solving: Always looking for ways to improve processes and enhance team efficiency; adept at both identifying and solving problems as they arise.
• Direct & Open Communication: Comfortable giving and receiving feedback, advocating for the team, and challenging assumptions when necessary.
• Collaboration & Relationship-Building: A team player who values cross-functional partnerships and fosters a supportive work culture.
• Highly Energetic & Ambitious: Thrives in a fast-paced environment with a proactive mindset.
• Supernaturally Organized & Detail-Oriented: Able to manage numerous projects at once with precision.
• Passion for the Industry: Enthusiastic about the restaurant industry and helping owners and operators thrive in a digital world.

• Hybrid working arrangements 
• Competitive Base Salary
• Generous paid vacation
• Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• Access to free posture-based fitness workouts from home paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Culture Is At Our Core
Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

• Care for others - Cooperate, empathize, and seek opportunities to put each other first.
• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
• Take ownership - Doing the right thing should come naturally.
• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

PartnerHero is proud to be an equal opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].