Accounts Receivable Specialist

Role Details

About Us

PartnerHero and Crescendo have joined forces to create a powerhouse of innovation, excellence, and people-first solutions. By combining PartnerHero’s world-class outsourcing and human-centered approach with Crescendo’s expertise in customer experience and operational excellence, we are redefining the future of CX.

Together, we’re introducing Augmented AI - a seamless blend of Agentic AI and real human expertise that delivers 24/7 omnichannel support in any language. This fusion of technology and talent helps businesses scale efficiently while keeping customer experience at the core. Powered by Crescendo, PartnerHero connects talented people globally with companies looking to build, transform, and grow. Our strategic expertise and integrated technology empower businesses and the people behind them to extend their impact worldwide.

As a Most Loved Workplace, we believe culture drives success. We encourage our teams to bring their authentic selves to work, fostering an environment where people thrive.

Welcome to the future of customer experience. Welcome to the next era of PartnerHero x Crescendo.

The Role

We are seeking an Accounts Receivable Specialist to join our team.  In this role, you are responsible for managing the company's accounts receivable processes, including invoicing, collections, and customer payment reconciliation. You will work closely with internal and external stakeholders to ensure accurate and timely processing of payments and resolve any billing disputes.

What You’ll Do:

• Process and post daily incoming payments
• Provide collection assistance and resolve all past-due discrepancies with assigned customers
• Manage all chargebacks/disputes for resolution, collaborating with the Sales team for reconciliation as required
• Breakdown of chargebacks from PDF formats to excel, following the steps based on the criteria for each specific format and data needed from them for data entry into the Partner’s accounting system
• Reconcile customer’s accounts and ensure all customer profiles are accurate and  complete
• Provide weekly/monthly AR reports for management review
• Assist with audits as required
• Generate and review AR aging reports
• Coding corporate card transactions and ensuring supporting documents are enclosed

What We Expect From You:

• Excellent English skills - spoken and written (EFSET results from C1 or C2 level)
• Up to 2 years of experience in AR
• Proficiency in Microsoft Excel
• Strong attention to detail in composing, typing and proofing materials, establishing priorities and meeting deadlines
• Strong written and communication skills
• Ability to handle sensitive and confidential information
• Able to organize daily workload volumes
• Strong problem-solving skills with the ability to ask probing questions to come to a resolution
• Strong computer navigation skills and PC knowledge

What You’ll Get In Return:

• Hybrid working arrangements
• Competitive Base Salary
• Generous paid vacation
• Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• Access to free posture-based fitness workouts from home paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Culture Is At Our Core

Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

• Care for others - Cooperate, empathize, and seek opportunities to put each other first.
• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
• Take ownership - Doing the right thing should come naturally.
• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

PartnerHero is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].