Customer Support Specialist I

San Pedro Sula or Tegucigalpa, Honduras

Temporary

Customer Support

Mid Level

Role Details

Type of Support: Email and phone
Contract Duration: Temporary
Training Schedule: Monday - Friday, 9:00 am - 6:00 pm
Work Schedule: Monday - Friday, 9:00 am - 6:00 pm
Work Type and Location: Twice a week in the office of San Pedro Sula and/or Tegucigalpa
Expected Start Date: April 24, 2025

About Us
A little about us. We connect talented people globally with innovative companies who want to build, transform, and scale their operations. We provide talented global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact good business can have everywhere.

We are recognized as a Most Loved Workplace, and we think it’s because we believe that culture drives business success. We encourage our associates to bring their whole, authentic selves to everything they do at PartnerHero. So bring your experience and your talents, and also bring your passion and everything else that makes you who you are. You will always be supported to do your best work at PartnerHero, enjoy your day-to-day, and thrive.

The Role

Do you like helping others? PartnerHero is looking for talented folks to join our Customer Support teams. We have a range of opportunities available for people who have built a career in the customer support space and those looking to break into the industry. We are interested in matching your unique skills, experience, and interests with one of our many Partners across various industries including Edtech, eCommerce, Fintech, Health and Wellness, and more. As a PartnerHero employee, you’ll have the support you need to develop and grow your career.

The reason you join won’t be the reason you stay.

What you’ll do:

Effectively managing incoming emails, social media inquiries, and some inbound calls
Building sustainable relationships of trust and generating help through open and interactive communication
Providing accurate, valid, and complete information about guided meditation courses, meditation practices, app functionality, and partner policies
Handling both client and/or partner feedback and/or complaints. Provide appropriate solutions and alternatives within Service Level Agreement requirements, and follow-up to ensure resolution
Following communication procedures, guidelines, and policies. Research answers or solutions as needed
Taking the extra mile to engage customers and act as a representative of the partner brand, truly becoming an expert in the partner's product and service
Troubleshooting (walking customers through the app, and escalating anything that may be a bug and not just basic troubleshooting)

What we expect from you:

Strong interpersonal skills, customer orientation, and ability to adapt/respond to many different types of personalities
Strong written and verbal communication skills
The ability to write clear and concise correspondence using correct spelling, grammar, and formatting is a must
Active listening skills (and reading comprehension)
Ability to multitask, prioritize, and manage time effectively
Strong problem-solving and critical thinking skills
Attention to detail and diligence are a must
Track record of high-achieving attitude
Mindfulness-centered attitude
Candidates should have a continuous curiosity about intercultural and intergenerational communication and relationships
Highly empathetic, and compassionate, and able to convey that over email and chat
Interest in Mind-Body connection, meditation, yoga, all of this is a plus ;)

What you will get in return

Full-time with the potential for overtime if requested
Competitive compensation based on experience
Attractive benefits package including medical, dental, and vision options based on location
Access to free posture-based fitness workouts from home
Paid Sabbatical Leave
Training opportunities provided by PartnerHero and outside entities
1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Culture is at our core

Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

Care for others - Cooperate, empathize, and seek opportunities to put each other first.
Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
Take ownership - Doing the right thing should come naturally.
Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

PartnerHero is proud to be an equal opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].

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Our companies are looking for various levels of English support. The English Assessment we use comes from EF SET, it is a well-known company that provides objectively scored standardized English tests for all level learners - from beginner to advanced. Once completed with the English Assessment, you will be provided a PDF certificate by EF SET that indicates your level of proficiency and can be included in your resume or in your LinkedIn profile for future use!

Step 1. Visit https://www.efset.org/ef-set-50
Step 2. Select the "50 Min EF SET Test". Complete the assessment and download your results. This will roughly take 50 minutes to complete.
Step 3. Upload the PDF result showing your name and date for us to review. **

Confidentiality Disclaimer
We value the privacy and confidentiality of our recruitment process. By participating in the recruitment process, candidates agree to the following:

*Confidentiality of Process: All information, including interview details, assessments, discussions, and any proprietary company information shared during the recruitment process, must remain confidential and must not be disclosed to any third parties without prior written consent.
*Data Protection: Personal information provided by the candidate will be used solely for recruitment purposes and will be handled in compliance with applicable data protection laws.
*Mutual Respect: Candidates are requested to respect the confidentiality of other applicants, as well as the company's policies, strategies, and internal practices shared during the process.

Failure to adhere to these guidelines may result in disqualification from the recruitment process or further legal actions if necessary.

For any questions or clarifications, please contact [email protected].

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Customer Support Specialist I

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