Hybrid Customer Success Specialist

San Pedro Sula or Tegucigalpa, Honduras

Full Time

Customer Success

Mid Level

Role Details

Location: San Pedro Sula or Tegucigalpa
Work Arrangement: Hybrid
Type of Support: Email (Main) and Phone
Contract Duration: Full-time
Training Schedule: Monday - Friday, 8:00 am - 5:00 pm CST | Weekends off
Work Schedule: Monday - Friday, 8:00 am - 5:00 pm CST | Weekends off
Expected Start Date: January 8, 2026

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleep.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.

Welcome to Crescendo. Welcome to what’s next.

The Role

We’re looking for enthusiastic, motivated people who enjoy helping others and can adapt quickly without compromising quality. As a Customer Success Specialist, you’ll support existing clients, guide them through the program, and help them get real value from the Partner’s SaaS solutions. We want someone who thinks creatively, communicates well, and brings a genuine customer-first mindset.

What You’ll Do:

Renew subscriptions for an assigned book of existing customers
Identify opportunities for Account Managers to expand accounts through new features, services, or additional instances
Track customer contracts and renewal dates to ensure all renewals happen on time
Manage timelines and deliverables for your accounts
Use your problem-solving skills to reduce churn and share ideas that improve processes, products, and customer experience
Maintain accurate, up-to-date records in Salesforce

What We Expect From You:

At least 6 months of experience in Customer Success or a similar customer-facing role (preferred)
Strong English communication skills, written and verbal
Genuine passion for delivering great customer experiences
Comfortable working in a fast-paced, evolving environment
Strong with metrics and able to manage a high volume of customer interactions
Solid conflict resolution skills and a calm approach in challenging situations
Experience with data tools such as Excel, Google Sheets, Tableau, or Looker (preferred)

What You’ll Get In Return:

Hybrid working arrangements
Competitive base salary
Comprehensive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
Access to free posture-based fitness workouts from home
Training and professional development opportunities

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

Care for others: Empathy is a key driver. When people thrive, so does the mission.
Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.

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Our roles require varying levels of English proficiency. To help us assess your level, using a computer, please complete the SolidRoad English Assessment before submitting your application (unless you have already done so).
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We value the privacy and confidentiality of our recruitment process. By participating in the recruitment process, candidates agree to the following:

*Confidentiality of Process: All information, including interview details, assessments, discussions, and any proprietary company information shared during the recruitment process, must remain confidential and must not be disclosed to any third parties without prior written consent.
*Data Protection: Personal information provided by the candidate will be used solely for recruitment purposes and will be handled in compliance with applicable data protection laws.
*Mutual Respect: Candidates are requested to respect the confidentiality of other applicants, as well as the company's policies, strategies, and internal practices shared during the process.

Failure to adhere to these guidelines may result in disqualification from the recruitment process or further legal actions if necessary.

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