About Us

We connect talented people globally with innovative companies that aim to build, transform, and scale their operations. Our focus is on providing skilled global teams and seamless technology integration to amplify the positive impact of good business everywhere.

At PartnerHero, we are recognized as a Most Loved Workplace because we believe culture drives business success. We encourage our associates to bring their authentic selves to work. Join us with your skills, passion, and dedication, and you will be supported to do your best work and thrive.

The Role

As a Customer Support Specialist II, you will be a vital resource for our customers, delivering exceptional support and assistance. You will address complex inquiries, troubleshoot issues, and enhance the overall user experience, ensuring high customer satisfaction and fostering strong relationships.

What You’ll Do

• Provide high-level customer support through various channels: email, chat, and phone.
• Handle complex inquiries and resolve issues efficiently and effectively.
• Diagnose and troubleshoot product-related concerns with a customer-centric approach.
• Document and maintain accurate records of customer interactions and resolutions in the support system.
• Collaborate with cross-functional teams to identify and implement improvements in product functionality and user experience.
• Mentor and assist junior team members, sharing best practices and insights to improve team performance.
• Stay updated on industry trends and product developments to provide informed and relevant support.

What We Expect From You

• Proven experience (3-5 years) in customer support or a related field, preferably in a fast-paced environment.
• Strong problem-solving skills with the ability to diagnose and address complex customer issues.
• Excellent verbal and written communication skills.
• Experience with ticketing systems, CRM tools, and help desk software.
• Familiarity with cloud-based solutions and technical concepts is a plus.
• Ability to manage multiple priorities and tasks efficiently.
• A proactive and customer-centric mindset with a passion for delivering exceptional service.

What You’ll Get In Return

• Hybrid working arrangements
• Competitive base salary
• Generous paid vacation
• Comprehensive benefits package, including medical, dental, and vision options applicable per country of residence for all full-time employees
• Access to free posture-based fitness workouts from home
• Paid sabbatical leave
• Training opportunities from PartnerHero and external providers
• 1-on-1 coaching, mentorship, and opportunities for cross-functional development

Company Culture Is At Our Core
Our core values guide our actions and shape our culture:

• Care for others - Foster cooperation and empathy within the team.
• Embrace growth - Take calculated risks and develop your skills.
• Manifest trust - Build and maintain trust through accountability and commitment.
• Take ownership - Act with integrity and responsibility in all tasks.
• Be humble - Stay open to feedback, seek guidance, and learn from others.

PartnerHero is an equal opportunity workplace. We value diversity, inclusion, equity, and belonging. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other legally protected characteristics.

We aim to include all individuals and will make reasonable accommodations for qualified persons with disabilities during the job application process. If you require assistance or accommodations, please contact [email protected].