Sr. Sales Operations Analyst

Role Details 

Contract Type: Permanent
Training Schedule: Monday to Friday, 7:00 am - 4:00 pm | Weekends off
Work Schedule: Monday to Friday, 7:00 am - 4:00 pm | Weekends off
Work type and Location: Hybrid - San Pedro Sula & Tegucigalpa | You are required to go to the office on Mondays and Tuesdays during the first 60 days of employment 
Start Date: May 8, 2025

About Us
We connect talented people globally with innovative companies who want to build, transform, and scale their operations. We provide talented global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact good business can have everywhere.

We are recognized as a Most Loved Workplace, and we think it’s because we believe that culture drives business success. We encourage our associates to bring their whole, authentic selves to everything they do at PartnerHero. So bring your experience and your talents, and also bring your passion and everything else that makes you who you are. You will always be supported to do your best work at PartnerHero, enjoy your day-to-day, and thrive.

The Role

The Sale Operations Analyst is an integral member of the Sales team and is responsible for supporting our Field Sales & Channel business, helping administer the CRM system, providing user support and problem resolution for 75+ users, assist in implementation processes, e.g. data import/export/updates, data migration, system customization, reports and dashboard creation in Salesforce and PBI, implementation of workflow and validation rules, template creation, etc. The Sales Operations Analyst will work cross-functionally to identify, develop and deploy new business processes and adoption of the platforms. This individual will be responsible for executing on the day-to-day configuration, support, maintenance and improvement of our CRM & PBI platforms.

You will help the sales team to maximize their sales and attainment through analytics, reporting, data streams and KPIs. You will be the partner of sales managers and directors in forecasting, territory planning & management as well as their business review cadence. You are the trusted partner of the sales management team and will make supporting recommendations on ways to improve the productivity and scale of the sales organization.

What You’ll Do:

• Collaborate with cross-functional stakeholders from Sales, Pricing, FP&A, Order Management, Channel, IT, and fellow Sales Operations team members 
• Self-manage to come up with pre sprint technical design and grooming activities
• Drive user story analysis, elaboration and design. Ensure declarative implementation work meets user requirements and doesn’t degrade other business processes on the platform 
• Build and maintain custom objects/ fields, validation rules, layouts, reports, dashboards, profiles, permission sets, sharing rules, chatter groups, lightning flows, email templates to optimize business processes
• Champion modular design, reuse, separation of concern, high cohesion and loose coupling 
• Employ industry best practices to deliver world-class solutions.
• Enable change, help accelerate innovation and ensure customer delight 
• Drive activities to meet schedules and timelines
• Manage the Sales Operations Inbox. Support customer as first line filter for concerns and considerations 
• Research problems discovered by Stakeholders, QA or product team and collaborate to develop solutions to the problems
• Maintain knowledge of latest SFDC releases and security concerns raised in each cycle for our implementation.
• Proactively search for areas to improve, streamline and scale using data, process and systems analyses that measurably impact company revenue 
• Lead development of projects, measuring the real impact of solutions and adapting as necessary to overcome unexpected roadblocks or other obstacles
• Point of contact for annual planning territory and quota activities such as territory carving, quota setting and headcount planning. Sales capacity modeling, Sales Activity Dashboard (Account Penetration Model), Sales Attainment reporting, New Logo reporting, Acceleration Plans & Customer Expansion Plans.
• Reporting & Insights:  MBR, pipeline, forecast,  sales targeting, sales results, etc. Design and maintain power BI dashboards for all stakeholders.
• Train new sales personnel on SFDC and PBI tools and overall sales business processes.

• Salesforce.com Admin and Power BI certifications preferred
• At least 3-5 years of experience administering Salesforce organizations to meet business requirements
• At least 3-5 years of experience in Sales Operations, Revenue Operations or Business Operations in high-growth SaaS or technology companies
• Strong quantitative capabilities with a passion for numbers and analytics
• Experience working with BI/Analytics tools
• High proficiency in Excel 
• Experience in working both classic interface and lightning interface preferred
• Ability to use out-of-the-box SFDC functionality as well as building custom solutions or implementing app exchange applications 
• Experienced with workflows/ process builders and lightning flows
• Strong documentation and verbal/written communication skills.
• Strong analytical and problem-solving skills
• Curious, independent, rigorous and proactive kind of a person 
• Ability to tell the story and present the results in a clear and interesting way 
• Great communicator and can build relationships with a diverse set of stakeholders
• Excellent team player, and strong attention to details
• Nice to Have: 
  • Salesforce.com Advanced Admin certification preferred
  • Experience working in an Agile environment
  • Experience with JIRA and Confluence a plus 
  • Experience with Data Loader is a Plus 
  • Experience with SFDC DevOps tools 
  • Experienced working with SQL / SOQL / SOSL Queries is a plus

• Hybrid working arrangements 
• Competitive Base Salary
• Generous paid vacation
• Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• Access to free posture-based fitness workouts from home paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Culture Is At Our Core
Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

• Care for others - Cooperate, empathize, and seek opportunities to put each other first.
• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
• Take ownership - Doing the right thing should come naturally.
• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

PartnerHero is proud to be an equal opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].