Women's Health Support Specialist

San Pedro Sula or Tegucigalpa, Honduras

Full Time

Customer Support

Mid Level

Role Details

Location: San Pedro Sula or Tegucigalpa
Work Arrangement: Hybrid
Type of Support: Chat, email, SMS, phone
Contract Duration: Full-time
Training Schedule: To be determined
Work Schedule: To be determined
Expected Start Date: December 2025

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact.

Join us at Crescendo, and let’s build the future of customer experience together.

The Role

We're looking for a Women's Health Support Specialist who can deliver a helpful and positive experience to our customers. You’ll respond to inquiries through calls, email, chat, and text, provide clear product information, and guide customers through any issues they’re facing. Because the product relates to women’s health, this role requires handling sensitive information with care and full HIPAA training.

What You’ll Do:

Support customers through calls, email, chat, and text.
Answer product questions, walk customers through troubleshooting, and offer simple, accurate guidance.
Document all interactions in Zendesk and follow HIPAA requirements when handling protected health information.
Communicate with empathy, stay responsive, and ensure customers feel heard.
Collaborate with the team to resolve issues and suggest improvements to support processes.
Stay current on product updates, procedures, and new support workflows.

What We Expect From You:

Previous experience in customer support or a strong interest in helping people.
Comfortable using Zendesk or a similar support tool.
Strong communication skills, good judgment, and a calm approach to problem-solving.
HIPAA training or willingness to complete it.
A team mindset and a genuine interest in supporting women’s health.
Experience in healthcare, medical devices, or wellness.
Excellent written and verbal English communication skills (EFSET C2 required)
Effective time management with punctuality and schedule adherence
Background supporting a technical or early-stage product.

What You’ll Get In Return:

Hybrid working arrangements
Competitive base salary
Generous paid time off
Comprehensive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
Access to free posture-based fitness workouts from home
Paid Sabbatical Leave
Training and professional development opportunities

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

Care for others: Empathy is a key driver. When people thrive, so does the mission.
Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.

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Our roles require varying levels of English proficiency. To help us assess your level, using a computer, please complete the SolidRoad English Assessment before submitting your application (unless you have already done so).
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*Confidentiality of Process: All information, including interview details, assessments, discussions, and any proprietary company information shared during the recruitment process, must remain confidential and must not be disclosed to any third parties without prior written consent.
*Data Protection: Personal information provided by the candidate will be used solely for recruitment purposes and will be handled in compliance with applicable data protection laws.
*Mutual Respect: Candidates are requested to respect the confidentiality of other applicants, as well as the company's policies, strategies, and internal practices shared during the process.

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Women's Health Support Specialist

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