Content Moderator (Honduras)

Role Details

Type of Support: Tickets
Contract Duration: Full-time
Training Schedule: Monday -Friday 6:30a m - 3:30 pm 
Work Schedule: Full-time availability to work during the weekends if needed | 2 consecutive days off (Hours of operations will range from 6:00 am - 6:00 pm)
Work Type and Location: HN: San Pedro Sula and Tegucigalpa 
Expected Start Date: May 16th, 2024

About Us

A little about us. We connect talented people globally with innovative companies who want to build, transform, and scale their operations. We provide talented global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact good business can have everywhere.

We are recognized as a Most Loved Workplace, and we think it’s because we believe that culture drives business success. We encourage our associates to bring their whole, authentic selves to everything they do at PartnerHero. So bring your experience and your talents, and also bring your passion and everything else that makes you who you are. You will always be supported to do your best work at PartnerHero, enjoy your day-to-day, and thrive.
 

The Role

We are seeking a talented Content Moderator to join our team. As a champion of PartnerHero’s culture and values, you will ensure a safe and enjoyable user experience on our social media platform. The Content Moderator will be responsible for verifying that users' actions align with our compliance and legality policies, overseeing ID verification processes and other related tasks to maintain a positive environment for our users.

We are looking for candidates with excellent written and spoken English. We value clear communication, strong troubleshooting skills, and a strong sense of how to create positive support experiences for users. We are looking for candidates who care about the details and are always looking to learn something new.

What You’ll Do:

• Reviewing profile information such as name, profile picture, and bio against documentation to ensure the profile is accurate.
• Researching and investigating basic information online.
• Working within a team, and communicating effectively with colleagues.
• Attending training, team meetings, and any other relevant company meetings/events.

What We Expect From You:

• Strong computer navigational skills.
• Excellent organizational, time management, and follow-up skills.
• Strong work ethic and high level of attention to detail and accuracy.
• Strong problem-solving skills. 
• Ability to work in an office setting.
• Comfort with adult content and nudity.

What You’ll Get In Return:

• Full-time employment
• Competitive compensation based on experience
• A dedicated wellness program, including support from an in-house psychologist 
• Attractive benefits package including medical, dental, and vision options based on location
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Culture Is At Our Core

Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

• Care for others - Cooperate, empathize, and seek opportunities to put each other first.
• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
• Take ownership - Doing the right thing should come naturally.
• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

PartnerHero is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].

PRIVACY NOTICE

PartnerHero is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about PartnerHero’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.