PartnerHero

Workplace Coordinator | SPS Onsite

Workplace Management - San Pedro Sula, Honduras - Full Time

Role Details
 

Type of Support: Administrative, Operational
Contract Duration: Full-time | Permanent
Training Schedule: Monday - Friday | 8:00AM -  5:00PM | Weekends off
Work Schedule: Monday - Friday | 8:00AM -  5:00PM | Saturdays when needed
Work Type and Location: Onsite | San Pedro Sula Only
Expected Start Date: September 25th


About Us

PartnerHero and Crescendo have joined forces to create a powerhouse of innovation, excellence, and people-first solutions. By combining PartnerHero’s world-class outsourcing and human-centered approach with Crescendo’s expertise in customer experience and operational excellence, we are redefining the future of CX.

Together, we’re introducing Augmented AI - a seamless blend of Agentic AI and real human expertise that delivers 24/7 omnichannel support in any language. This fusion of technology and talent helps businesses scale efficiently while keeping customer experience at the core. Powered by Crescendo, PartnerHero connects talented people globally with companies looking to build, transform, and grow. Our strategic expertise and integrated technology empower businesses and the people behind them to extend their impact worldwide.

As a Most Loved Workplace, we believe culture drives success. We encourage our teams to bring their authentic selves to work, fostering an environment where people thrive.

Welcome to the future of customer experience. Welcome to the next era of PartnerHero x Crescendo.

 

The Role

We’re looking for a Workplace Coordinator who delivers the same level of care to our employees that they deliver to our partners’ customers. You’ll be the go-to person for all things workplace, making sure our San Pedro Sula office runs smoothly while also supporting our team in Tegucigalpa.
This role is ideal for someone detail-oriented, resourceful, and eager to help others. You should enjoy solving problems, working hands-on, and staying one step ahead of what people need.

 

What You’ll Do:

  • Work along the SPS Workplace team members with daily operations
  • Be the main point of contact for employees and visitors
  • Work closely with the Human Resources, IT, Finance and Operations departments
  • Respond to tickets and help-desk inquiries in a timely, friendly manner
  • Coordinate courier pickups and deliveries, both locally and nationwide
  • Help with office services like receiving packages, tracking assets, and organizing supplies
  • Provide local support to global teams (reservations, gift quotes, deliveries, etc.)
  • Keep the office safe, clean, and efficient by following Workplace policies
  • Assist other teams with workplace-related admin tasks
  • Processing invoices, managing petty cash, and/or preparing budgets
  • Build strong internal relationships to keep things running smoothly
 

What We Expect From You:

  • Advanced (C1-C2) English Proficiency; spoken and written
  • Excellent communication and interpersonal skills
  • Ability to stay calm under pressure situations and remain approachable
  • Time management skills to meet deadlines
  • Customer-first mindset with great problem-solving ability
  • Comfortable lifting up to 15 lbs when needed
  • Tech savvy – know how to troubleshoot minor tech issues (printers, projectors, Zoom, etc)
  • Familiarity with Google Suite and project management tools
  • Comfort with spreadsheets and budget tracking to keep control of daily expenses
  • Organized, flexible, and able to multitask in a fast-paced environment
  • Experience in customer service or admin support
 

What You’ll Get In Return:

  • On-site working arrangements
  • Competitive Base Salary
  • Generous paid vacation
  • Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
  • Access to free posture-based fitness workouts from home, paid Sabbatical Leave
  • Training opportunities provided by PartnerHero and outside entities
  • 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development
 

Company Culture Is At Our Core

Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

  • Care for others - Cooperate, empathize, and seek opportunities to put each other first.
  • Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
  • Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
  • Take ownership - Doing the right thing should come naturally.
  • Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

PartnerHero is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].

Apply: Workplace Coordinator | SPS Onsite
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What sparks your interest to apply to this role? Explain in detail, please.*
One of your team members is stranded at the SPS airport due to a canceled flight, and they need to attend a crucial meeting the next day. How would you quickly arrange alternative travel plans to ensure they reach their destination on time?*
In the middle of an important training session, the air conditioning system breaks down. Participants are uncomfortable, and it's affecting the training atmosphere. What immediate actions would you take to address the issue and ensure the training continues smoothly?*
An associate urgently needs a package delivered, but the regular courier service has encountered a delay. How would you handle the situation to ensure the package reaches the associate on time?*
While at work, an employee experiences a seizure. What steps would you take to provide immediate assistance, ensure the employee's well-being, and communicate the incident to relevant parties while maintaining privacy and sensitivity?*
Are you residing in Honduras, San Pedro Sula? **
Our roles require varying levels of English proficiency. To help us assess your level, using a computer, please complete the SolidRoad English Assessment before submitting your application (unless you have already done so).

Instructions:
1. Copy and paste the following link into your browser:
https://app.solidroad.com/public/assessments/d36a0cec-cfe3-45a2-9f19-e2a2dbeb8c1d
2. Complete the full assessment.
3. Use your full name and the same email address as in your application.*
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Confidentiality Disclaimer
We value the privacy and confidentiality of our recruitment process. By participating in the recruitment process, candidates agree to the following:

*Confidentiality of Process: All information, including interview details, assessments, discussions, and any proprietary company information shared during the recruitment process, must remain confidential and must not be disclosed to any third parties without prior written consent.
*Data Protection: Personal information provided by the candidate will be used solely for recruitment purposes and will be handled in compliance with applicable data protection laws.
*Mutual Respect: Candidates are requested to respect the confidentiality of other applicants, as well as the company's policies, strategies, and internal practices shared during the process.

Failure to adhere to these guidelines may result in disqualification from the recruitment process or further legal actions if necessary.

For any questions or clarifications, please contact [email protected].*
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