Customer Service Specialist II

About Us

A little about us. We connect talented people globally with innovative companies who want to build, transform, and scale their operations. We provide talented global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact good business can have everywhere.

We are recognized as a Most Loved Workplace, and we think it’s because we believe that culture drives business success. We encourage our associates to bring their whole, authentic selves to everything they do at PartnerHero. So bring your experience and your talents, and also bring your passion and everything else that makes you who you are. You will always be supported to do your best work at PartnerHero, enjoy your day to day and thrive.

We are seeking a Customer Service Representative II to join our dynamic team. The ideal candidate will have a strong background in providing exceptional customer service across multiple channels, with a particular focus on omnichannel support. The role requires a minimum of 2 years of experience in the Business Process Outsourcing (BPO) industry, with a proven track record of resolving customer inquiries efficiently and effectively.

• Providing outstanding customer service and support via phone, email, chat, and other communication channels.
• Respond to customer inquiries, concerns, and complaints with professionalism and empathy. Utilize active listening skills to understand customer needs and provide appropriate solutions or assistance.
• Resolve customer issues efficiently while adhering to company policies and procedures. Use problem-solving skills and product knowledge to address customer concerns and escalate complex issues as needed.

• Minimum of 2 years of experience in the Business Process Outsourcing (BPO) industry, with a focus on customer service.
• Excellent communication skills, both verbal and written, with the ability to convey complex information clearly and concisely.
• Demonstrated problem-solving abilities and a customer-focused mindset.
• Proficiency in using CRM software and other customer support tools.
• Ability to multitask and prioritize tasks effectively in a high-volume environment.
• Detail-oriented with a commitment to accuracy in data entry and documentation.
• Flexibility to work occasional evenings, weekends, or holidays as needed.

What you’ll get in return:

• Full-time employment
• Competitive compensation based on experience
• Attractive benefits package based on location
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Culture is at our core

Culture leads, success follows. Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

• Care for others - Cooperate, empathize, and seek opportunities to put each other first.
• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
• Take ownership - Doing the right thing should come naturally.
• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

PartnerHero is proud to be an equal opportunity workplace. We value diversity, inclusion, equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].

PRIVACY NOTICE

PartnerHero is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about PartnerHero’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.

PRIVACY NOTICE

PartnerHero is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about PartnerHero’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.