Role Details
Type of Support: Email and phone support
Required Languages: Advanced level in English and French
Contract Duration: Full-time
Position type and schedule: To be determined
Work type and Location: Work from home in Cape Town, South Africa
Expected start date: May, 2024
About The Role
We are seeking a curious and motivated Technical Support Specialist to join our team and provide exceptional support to our users. As a Technical Support Specialist, you will troubleshoot product malfunctions and educate customers across channels such as emails and phones.
We value clear communication, the ability to think on your feet, and strong troubleshooting skills. We are looking for candidates who care about the details and are always looking to learn something new. You will solve support cases that include in-depth server troubleshooting, extensive software investigation, plus above-and-beyond empathy. It’s required that you be very disciplined in working autonomously and that you be determined, self-directed, and driven.
You’ll Be…
What You Bring To The Table
What We Provide
Why PartnerHero?
PartnerHero is a mission-driven company with a passion for helping good businesses succeed. We build teams that help companies scale in every facet of their business—from customer support to Software QA, content moderation, design, engineering, and more. We work with over 100+ tech-forward companies including Etsy, Udemy, Good Eggs, Grindr, and Loom. PartnerHero not only offers fair compensation and benefits, but a culture that values inclusion, belonging, and opportunities for professional growth.
How We’re Different
Historically, the outsourcing industry has valued profit over people and compensated for high turnover by underpaying employees. We want to change that. PartnerHero not only offers fair compensation and benefits but values inclusion, belonging, and opportunity.
Read more about our Core Values and story here.
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