Customer Support Hero II – Wave 1

Role Details

Type of Support: Omnichannel (Phone, email, chat, social media) 
Contract Type: Full-time
Training Schedule: To be determine
Work Schedule: Enjoy schedule variety! Enjoy schedule variety! We offer shifts between 2:00 AM and 9:00 PM, giving you flexibility and two consecutive days off during the week. Available shifts include mornings, afternoons, and evenings.
Work type and Location: Onsite - San Pedro Sula
Expected Start Date: September 11, 2025

About Us

PartnerHero and Crescendo have joined forces to create a powerhouse of innovation, excellence, and people-first solutions. By combining PartnerHero’s world-class outsourcing and human-centered approach with Crescendo’s expertise in customer experience and operational excellence, we are redefining the future of CX.

Together, we’re introducing Augmented AI - a seamless blend of Agentic AI and real human expertise that delivers 24/7 omnichannel support in any language. This fusion of technology and talent helps businesses scale efficiently while keeping customer experience at the core. Powered by Crescendo, PartnerHero connects talented people globally with companies looking to build, transform, and grow. Our strategic expertise and integrated technology empower businesses and the people behind them to extend their impact worldwide.

As a Most Loved Workplace, we believe culture drives success. We encourage our teams to bring their authentic selves to work, fostering an environment where people thrive.

Welcome to the future of customer experience. Welcome to the next era of PartnerHero x Crescendo.
 

The Role

Do you like helping others? PartnerHero is looking for talented folks to join our Customer Support teams. We have a range of opportunities available for people who have built a career in the customer support space and those looking to break into the industry. We are interested in matching your unique skills, experience, and interests with one of our many Partners across a variety of industries including Edtech, eCommerce, Fintech, Health and Wellness, and more. As a PartnerHero employee, you’ll have the support you need to develop and grow your career. 
The reason you join won’t be the reason you stay.
 

What You’ll Do:

• Provide excellent, friendly, and positive customer service via email, chat, and phone (first line of support).
• Assist customers with a wide range of inquiries, including technical questions and general support.
• Troubleshoot and resolve customer issues with strong problem-solving, reading comprehension, and critical thinking skills.
• Analyze recurring customer issues and prepare insights and reports to help our Partners improve their business operations.
• Demonstrate comfort using web platforms, computers, and smartphones.
• Work independently and collaboratively with cross-functional teams.
   

What We Expect From You:

• 1 year of relevant experience in the Customer Service Field for Call Centers
• Advanced (C2) English Level; written and spoken
• Strong written, verbal communication, and presentation skills
• Demonstrated resilience, creativity, and analytical thinking in problem-solving
• A teaching and learning mindset
• Experience working with enterprise technology (e.g. Salesforce, Confluence, Gsuite, Jira, Zendesk)
   

What You’ll Get In Return:

• Hybrid working arrangements (all other countries)
• Competitive Base Salary
• Generous paid vacation
• Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• Access to free posture-based fitness workouts from home paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development
   

Company Culture Is At Our Core

Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

• Care for others - Cooperate, empathize, and seek opportunities to put each other first.
• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
• Take ownership - Doing the right thing should come naturally.
• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

PartnerHero is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].