Community Specialist - Part Time

Role Details

About Us

PartnerHero and Crescendo have joined forces to create a powerhouse of innovation, excellence, and people-first solutions. By combining PartnerHero’s world-class outsourcing and human-centered approach with Crescendo’s expertise in customer experience and operational excellence, we are redefining the future of CX.

Together, we’re introducing Augmented AI - a seamless blend of Agentic AI and real human expertise that delivers 24/7 omnichannel support in any language. This fusion of technology and talent helps businesses scale efficiently while keeping customer experience at the core. Powered by Crescendo, PartnerHero connects talented people globally with companies looking to build, transform, and grow. Our strategic expertise and integrated technology empower businesses and the people behind them to extend their impact worldwide.

As a Most Loved Workplace, we believe culture drives success. We encourage our teams to bring their authentic selves to work, fostering an environment where people thrive.

Welcome to the future of customer experience. Welcome to the next era of PartnerHero x Crescendo.

About The Role
We’re looking for a motivated and resourceful  Marketing Associate to join one of our successful campaign teams. In this role, you will be the bridge between our brand and our customers, both existing members and potential new ones. You’ll help drive customer engagement, generate new leads, nurture relationships, and support our mission.

This is a fast-paced, collaborative role where your creativity, communication skills, and strategic thinking will make a real impact. 

What You’ll Do:

• Execute targeted email and multi-touch campaigns to engage both existing customers and new prospects.
• Anticipate and overcome customer objections to drive conversions and retention.
• Partner with Account Executives to identify and qualify new business opportunities that lead to closed revenue.
• Assess and understand prospects’ business goals to determine if our offering is a strategic fit for their growth.
• Build trust and foster long-term relationships with internal teams and external stakeholders.
• Manage and grow online community engagement across platforms such as social media, Facebook Groups, and Nextdoor.
• Monitor and respond to comments, messages, and inquiries in a timely, professional, and friendly manner.
• Assist with the development of content for our website, social media, blog, newsletters, and promotional campaigns.

What We Expect From You:

• Excellent English skills, both verbal and written (must be at the C2 level)
• At least 1+ years in marketing, graphic design or a related field.
• Proven track record in prospecting, emailing, and converting leads.
• Hands-on experience managing social media accounts for a brand.
• Experience using Zendesk and various social media management platforms.
• Strong written and verbal communication skills.
• Highly motivated by achieving well-defined monthly goals.
• Ability to work collaboratively with cross-functional teams, including PartnerHero Support and our distribution team.
• Excitement about joining a rapidly growing, profitable startup where you can make a direct impact.

What You’ll Get In Return:

• Work type - Hybrid model
• Competitive compensation based on experience
• Attractive benefits package including medical, dental, and vision options based on location
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Culture Is At Our Core

Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

• Care for others - Cooperate, empathize, and seek opportunities to put each other first.
• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
• Take ownership - Doing the right thing should come naturally.
• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

PartnerHero is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].