Temporary - Customer Support Email Specialist

Role Details

About Us

PartnerHero is now Crescendo — a stronger, bolder force in customer experience.
Crescendo represents growth, momentum, and transformation. By bringing together PartnerHero’s world-class outsourcing expertise and Crescendo’s innovation in customer experience and operations, we’re setting a new global standard.

We deliver Augmented AI — the powerful combination of agentic AI and real human expertise — giving our partners scalable, 24/7 support in any language without compromising quality or empathy. At Crescendo, we don’t just connect talent with opportunity — we elevate businesses and people worldwide. Our integrated technology, global reach, and people-first culture empower teams to thrive and partners to grow faster.

Welcome to Crescendo. Welcome to what’s next.
 

The Role

Do you like helping others? We are looking for talented folks to join our Customer Support teams. We have a range of opportunities available for people who have built a career in the customer support space and those looking to break into the industry. We are interested in matching your unique skills, experience, and interests with one of our many partners across a variety of industries including Edtech, eCommerce, Fintech, Health and Wellness, and more. As part of the team, you’ll have the support you need to develop and grow your career. The reason you join won’t be the reason you stay.
 

What You’ll Do:

• Handle a wide range of customer inquiries, including order and product questions as well as basic to moderate technical troubleshooting
• Consistently meet customer service KPIs as defined by the partner
• Achieve individual and team performance goals on a regular basis
• Maintain a strong understanding of all relevant policies and procedures
• Collaborate cross-functionally to resolve complex customer issues efficiently
• Share valuable customer insights across departments to help close the feedback loop
• Identify and escalate recurring trends from emails and chats to enable swift action
• Proactively share feedback and suggest updates to improve the overall customer experience
• Demonstrate strong comprehension of systems and tools, navigating multiple platforms to assist customers effectively
• Ensure customer satisfaction metrics (e.g., CSAT) reflect a high standard of service and support

What We Expect From You:

• Strong interpersonal skills with a customer-first mindset and the ability to adapt to a variety of personalities
• Excellent written and verbal communication skills
• Email customer support experience is required
• Ability to write clear, concise, and well-formatted correspondence with proper grammar and spelling
• Solid record-keeping and analytical skills, with a focus on continuous process improvement
• Confident phone handling and active listening abilities
• Strong multitasking, prioritization, and time management skills
• Proven problem-solving and critical thinking capabilities
• High attention to detail and a strong sense of diligence
• A track record of high performance and a positive, proactive attitude
• Deep sense of customer empathy—ensuring customers feel heard, valued, and supported, while using their feedback to help improve the experience
• Ability to manage and resolve customer cases efficiently, prioritizing based on urgency and ensuring timely escalation when needed
• Solid understanding of software and hardware troubleshooting, with experience in product support (IoT experience preferred)

What You’ll Get In Return:

• Hybrid working arrangements
• Competitive Base Salary
• Generous paid vacation
• Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• Access to free posture-based fitness workouts from home paid Sabbatical Leave
• Training opportunities provided by Crescendo and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

PRIVACY NOTICE

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