Senior ERP Solutions Consultant

United States, NY
Full Time
Consultant
Experienced

Role Details
Type of Support: Leadership
Contract Duration: Permanent
Work Type and Location: Hybrid, United States
Target Start Date: ASAP

About Us

PartnerHero and Crescendo have joined forces to create a powerhouse of innovation, excellence, and people-first solutions. By combining PartnerHero’s world-class outsourcing and human-centered approach with Crescendo’s expertise in customer experience and operational excellence, we are redefining the future of CX.

Together, we’re introducing Augmented AI - a seamless blend of Agentic AI and real human expertise that delivers 24/7 omnichannel support in any language. This fusion of technology and talent helps businesses scale efficiently while keeping customer experience at the core. Powered by Crescendo, PartnerHero connects talented people globally with companies looking to build, transform, and grow. Our strategic expertise and integrated technology empowers businesses and the people behind them to extend their impact worldwide.

As a Most Loved Workplace, we believe culture drives success. We encourage our teams to bring their authentic selves to work, fostering an environment where people thrive.
Welcome to the future of customer experience. Welcome to the next era of PartnerHero x Crescendo.

About the role

We’re looking for a Senior Solutions Consultant with experience with Oracle or S/4 Hana to lead onboarding for new customers and drive their implementation of our product. We’re also looking for someone who is excited to be hands-on and influence our product roadmap.

As every business needs our type of product, you’ll work with a variety of new clients and industries as Zip scales. Current clients include Coinbase, Snowflake, Notion, Canva, Samsara, Databricks.

What you'll Do

  • Lead onboarding for new customers, with a heavy emphasis on understanding requirements and creatively configuring the product to solve their problems

  • Responsible for leading the end-to-end implementation for new customers -- roll up your sleeves and build out the customer’s processes from scratch

  • Lead training and Q&A sessions with customers and key stakeholders to empower them to utilize the product without additional ongoing help from Zip

  • Proactive project management across many customers, to manage requirements and tasks across onboardings

  • Collaborate closely with the product and engineering teams to determine which customer requests we should and shouldn’t support, and set expectations with customers

  • Do whatever it takes to make customers happy + successfully onboard them as quickly as possible
     
  • Continuously improve the post-sales processes to help our customers accelerate the time to value.

What We Expect From You

  • 3+ years’ experience working in one of the following roles: Procurement/Sourcing Manager, ERP/P2P Systems Consultant, or managing key customer and stakeholder relationships in a B2B SaaS company

  • Prior experience with the implementation or administration of a procurement tool / ERP -Oracle Fusion or S/4HANA

  • Fantastic communication skills

  • Extreme attention to detail and pride yourself in being incredibly proactive

  • Experience working with product and engineering teams

  • You’re able to push back and still make people happy

  • Very comfortable with software configuration (not necessarily technical skills, which would be a plus)
  • Willing to do whatever it takes to make Zip and its customers happy.

What You'll Get in Return

  • Hybrid workplace – depending on the partner, role, management, and/or personal workspace.
  • Full-time employment with competitive compensation based on experience.
  • Start-Up Equity
  • Health, Vision, and Dental Coverage
  • Team Building Events and Happy Hour
  • Flexible PTO
  • Equipment plus home office budget
  • Training opportunities provided by PartnerHero and outside entities.
  • 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development.


Company Culture Is At Our Core

Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions:

  • Care for others: Cooperate, empathize, and seek opportunities to put each other first.
  • Embrace growth: Expand your mind by taking calculated risks, developing your skills, and staying open to change.
  • Manifest trust: Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
  • Take ownership: Doing the right thing should come naturally.
  • Be humble: Seek guidance, receive feedback, ask questions, and listen to your colleagues.
PartnerHero is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
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