BPO Trust & Safety Specialist (Compliance Review)

Role Details

Type of Support: Trust & Safety, Content Moderation
Contract Duration: Permanent
Training Schedule: Open to shifting schedules (subject to business requirements)
Work Schedule: Open to shifting schedules (subject to business requirements)
Work type and Location: Hybrid, Metro Manila
Expected start date: November 20, 2025

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact.

Join us at Crescendo, and let’s build the future of customer experience together.

The Role

The Trust & Safety Specialist Level 1 is responsible for providing courteous and effective support to ensure compliance with internal policies and external regulations. This role involves assisting with compliance-related inquiries and tasks via machine learning tools, ticketing systems, and other communication channels.

What You'll Do:

• Provide exceptional customer service and compliance support via ticketing systems/ email
• Address compliance-related queries with clarity and professionalism
• Document client interactions and resolutions in the CRM (e.g., Salesforce Service Cloud)
• Collaborate with other teams to ensure prompt issue resolution
• Conduct initial analysis of compliance cases, escalating as needed to the Compliance Level 2 team
• Stay updated on company policies, compliance procedures, and industry regulations
   

What we Expect from you:

• Prior experience in customer support
• Strong internet service to enable uninterrupted communication and task completion
• Familiarity with CRM systems, particularly Salesforce Service Cloud, is a plus
• Strong verbal and written communication skills in English
• Technical proficiency with an aptitude to learn new technologies and concepts quickly
• Strong analytical and problem-solving skills
• Ability to work with any shift, as well as weekend schedules

What You Will Get In Return:

• Hybrid workplace - depending on the partner, role, management, and/or personal workspace
• Overtime is available if applicable 
• Competitive compensation based on experience
• Attractive benefits package including medical, dental, and vision options based on location
• Access to free posture-based fitness workouts from home
• Training opportunities provided by Crescendo and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.