Lab Technician – Clinical & Digital Workflow Support

Lab Technician – Clinical & Digital Workflow SupportRole

Overview

We are seeking an experienced Lab Technician to provide real-time clinical and laboratory support for a digital dental platform. This role focuses on scan review, design feedback, workflow troubleshooting, and close coordination with dental labs—supporting clinicians through live channels including chat, phone, and video.

This position requires strong hands-on bench experience, deep familiarity with 3Shape, and the ability to guide clinicians through SKU-specific workflows with confidence.

Key Responsibilities

• Provide real-time clinical and lab support to dental clinicians
• Review intraoral scans for quality, accuracy, and clinical readiness
• Deliver design feedback aligned with prescribed treatment plans
• Troubleshoot digital dental workflows and case submission issues
• Coordinate closely with partner labs to ensure smooth case execution
• Support clinicians via live chat, phone, and video consultations
• Document cases, recommendations, and outcomes accurately
• Identify case risks and escalate complex clinical concerns when needed
• Maintain deep knowledge of SKU-specific products and workflows

Qualifications

• 5+ years experience as a dental laboratory bench technician
• 3+ years hands-on experience with 3Shape
• Strong understanding of digital dental design and lab workflows
• Comfortable supporting clinicians in real time across multiple channels
• Ability to explain technical and clinical concepts clearly to providers
• Experience supporting multiple SKUs or product lines

Nice to Have

• Experience with other CAD/CAM platforms or intraoral scanners
• Background supporting SaaS or digital dental platforms
• Experience in remote or virtual clinical support environments

Key Skills & Competencies

• Clinical judgment and attention to detail
• Clear, confident clinician communication
• Strong problem-solving and troubleshooting ability
• Ability to prioritize and manage live clinical cases
• Collaborative mindset across clinical, lab, and technical teams

Job Type: Full-time

Experience:

• dental laboratory bench technician: 5 years (Required)
• hands-on experience with 3Shape: 3 years (Required)

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

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