Temporary Sales Representative

Role Details
Type of Support: Omnichannel
Contract duration: Temporary
Training Schedule: To be determined
Work Schedule: To be determined
Expected start date: June 5, 2025

About Us

PartnerHero and Crescendo have joined forces to create a powerhouse of innovation, excellence, and people-first solutions. By combining PartnerHero’s world-class outsourcing and human-centered approach with Crescendo’s expertise in customer experience and operational excellence, we are redefining the future of CX.Together, we’re introducing Augmented AI - a seamless blend of Agentic AI and real human expertise that delivers 24/7 omnichannel support in any language. This fusion of technology and talent helps businesses scale efficiently while keeping customer experience at the core. Powered by Crescendo, PartnerHero connects talented people globally with companies looking to build, transform, and grow. Our strategic expertise and integrated technology empowers businesses and the people behind them to extend their impact worldwide.As a Most Loved Workplace, we believe culture drives success. We encourage our teams to bring their authentic selves to work, fostering an environment where people thrive.

Welcome to the future of customer experience. Welcome to the next era of PartnerHero x Crescendo.

The Role

We are looking for an enthusiastic Sales Representative to contribute to generating sales for our company. You will be responsible for closing sales deals over the phone and maintaining good customer relationships. An effective telesales representative must be an excellent communicator and have superior people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts. The goal is to help the company grow by bringing in customers and developing business.

What You’ll Do:

• Prospecting and Engaging New Customers – about 85% timing.
  • Make outbound calls to a provided list or self-sourced leads to introduce the pop-up card products.
  • Identify customer needs, consult on suitable product packages, and close the first order.
  • Persuade customers to place orders through the platform program.
  • Record and update detailed call outcomes and customer interactions in the tracking system.
  • Collaborate with cross-functional teams to support customer needs and develop initiatives that enhance the success rate of new customer acquisition.
• Post-First-Order Customer Care – about 13% timing.
  • Monitor the status of first-time orders to ensure customer satisfaction with both products and service.
  • Recommend additional product lines to encourage a second order.
  • Propose seasonal promotions and assist customers in selecting new items aligned with their business goals and timing.
• Support & Issue Resolution – about 2% timing.
  • Handle initial inquiries and concerns from existing customers regarding products, orders, or wholesale policies.
• Coordinate with the Sales Admin team to escalate and follow up on more complex issues.
• Ensure customers receive timely and accurate responses to maintain satisfaction and trust.

What We Expect From You:

• Proven experience as a telesales representative or in another sales/customer service role
• Proven track record of successfully meeting sales quota, preferably over the phone
• Good knowledge of relevant computer programs (e.g., CRM software) and telephone systems
• Ability to learn about products and services and describe/explain them to prospects
• Excellent knowledge of English
• Excellent communication and interpersonal skills
• Cool-tempered and able to handle rejection
• Outstanding negotiation skills with the ability to resolve issues and address complaints
• High school diploma; BSc/BA will be a plus

What You’ll Get In Return:

• Hybrid working arrangements
• Competitive Base Salary
• Access to free posture-based fitness workouts from home
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Culture Is At Our Core
Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

• Care for others - Cooperate, empathize, and seek opportunities to put each other first.
• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
• Take ownership - Doing the right thing should come naturally.
• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

PartnerHero is proud to be an equal opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].