Technical Support Specialist

Role Details

Location: Honduras, San Pedro Sula or Tegucigalpa
Work Arrangement: Hybrid, required to go to the office two times a week
Type of Support: Phones, Email, and Chat
Contract Duration: Permanent
Training Schedule: 8:00 AM - 5:00 PM Monday - Friday
Work Schedule: To be determined, but weekend availability is needed
Expected Start Date: December 11, 2025
 

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleep.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.

Welcome to Crescendo. Welcome to what’s next.
 

The Role

We are currently looking for creative and tech-savvy individuals with the confidence to be able to investigate, troubleshoot, and answer customers’ requests depending on their scenario in order to provide outstanding customer service in a creative way with words. Capable of tailoring a response via email/phone to a specific client, with amazing English communication skills, and detailed/enthusiastic customer care professionals to help support our growing list of world-class restaurants. This is an incredible opportunity to work with a fast-growing technical startup serving the hospitality industry.

This Partner is transforming the food & beverage industry by helping restaurants stay at the forefront of technology. Our simple and integrated platform gives restaurants industry-specific tools to manage their website, marketing, and digital operations. They power leading restaurants such as The Meatball Shop, Joseph Leonard, Union Square Cafe, and many more. You’ll demonstrate key characteristics such as responsibility, reliability, product knowledge, time availability, positive attitude, openness to feedback, coaching skills, and a good relayer.  

The reason you join won’t be the reason you stay.
 

What You’ll Do:

• Handle customers’ emails and calls simultaneously with attentiveness
• Handle incoming chats
  • Provide thoughtful answers to complex situations while minimizing the customer’s effort in topics such as: 
    • Adding menus, alerts, links, general settings, and flexible content
    • Edits to their takeout delivery and catering orders
    • Clover menus
    • Post-launch reservations questions
    • Post-launch kiosk questions
    • Domains and SSL certificates
    • Third-party integrations
    • Send extensive content edits, and design fixes to the right BentoBox departments
    • Printer setup and troubleshooting calls
    • Potential upgrades and additions and directing them to the right partner departments
    • Work alongside CS on cancellations by following up with customers
• Supporting the partners' team with customer setup and data entry
• Auditing the partners' sites for potential quality and content issues
• Communicating clearly with customers and the partners team 
• When in production, diagnose issues and potential bugs with the platform 
• Master the partner's platform and provide outstanding customer service
• Handle every conversation with the utmost professionalism and friendliness, ensuring that the people contacting you feel great about the partner 
• A Fast Learner! The partner is constantly changing; we need someone who can adapt, learn fast, and is willing to understand complex topics.
   

What We Expect From You:

• Excellent written and verbal English communication skills (EFSET C2 required)
  • Strong reading comprehension and problem-solving skills — great Support Heroes know how to “read between the lines” to give customers the help they need
  • Patience and clarity when speaking to customers who aren't tech-savvy 
  • Motivated to ask the right questions to get to the not-so-obvious solutions 
• +1 year working on technical customer support experience, preferably supporting emails, and calls 
• Highly organized, accountable, and dependable
  • More web, computer, and smartphone-savvy than the average person
  • Ability to stay organized and multitask when faced with numerous projects that require immediate attention
• Ability to work in a fast-paced environment:
• Creativity, strong attention to detail, and amazing customer service sensibilities
• Comfortable working in a fast-paced, dynamic environment
• Oriented to feedback. Accepts and gives feedback and understands the importance of it in the work environment
• Able to work both independently and interest in being part of a team and working in a collaborative culture
• If you already have any of the skills below that is a big plus, if not we will teach you!
  • Experience using CRMs (Front, Zoom Phone, Salesforce, Jira)
  • Experience understanding technical processes
  • Understanding of basic HTML and CSS
  • Background providing customer service for a technology company
     

What You’ll Get In Return:

• Hybrid working arrangements
• Competitive base salary
• Generous paid time off
• Comprehensive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• Access to free posture-based fitness workouts from home
• Training and professional development opportunities

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

PRIVACY NOTICE

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