GST- Bilingual German & English Customer Support Specialist
Role Details
Type of Support: Omnichannel (Mix of Voice and Non Voice)Contract Duration: Seasonal (5 Month Contract)
Training Schedule: To be Determined
Work Schedule: To be Determined
Work Type and Location: Remote
Expected Start Date: ASAP
About Us
PartnerHero and Crescendo have joined forces to create a powerhouse of innovation, excellence, and people-first solutions. By combining PartnerHero’s world-class outsourcing and human-centered approach with Crescendo’s expertise in customer experience and operational excellence, we are redefining the future of CX.
Together, we’re introducing Augmented AI - a seamless blend of Agentic AI and real human expertise that delivers 24/7 omnichannel support in any language. This fusion of technology and talent helps businesses scale efficiently while keeping customer experience at the core. Powered by Crescendo, PartnerHero connects talented people globally with companies looking to build, transform, and grow. Our strategic expertise and integrated technology empowers businesses and the people behind them to extend their impact worldwide.
As a Most Loved Workplace, we believe culture drives success. We encourage our teams to bring their authentic selves to work, fostering an environment where people thrive.
Welcome to the future of customer experience. Welcome to the next era of PartnerHero x Crescendo.
The Role
As a Customer Support Specialist II, you will be the first point of contact for our German-speaking customers, ensuring they receive exceptional support and service. You will address inquiries, resolve issues, and enhance the overall user experience by delivering prompt and efficient assistance. Your role is essential in maintaining high customer satisfaction and fostering strong client relationships.
What You’ll Do:
Deliver bilingual customer support via email, chat, and phone to German-speaking clients, ensuring prompt and accurate responses to inquiries.
Resolve issues and escalate complex cases while maintaining thorough documentation and ensuring customer satisfaction.
Contribute to localization efforts by translating support materials and collaborating with teams to improve product and service experiences.
What We Expect From You:
Fluent in both German and English, with 1–3 years of experience in customer support or a related field.
Strong communication, problem-solving, and multitasking skills, with a customer-first attitude and ability to thrive in fast-paced environments.
Familiarity with ticketing systems and CRM tools is a plus, along with a genuine passion for enhancing user experiences.
What You’ll Get In Return:
- Flexible working arrangements (US Only)
- Hybrid working arrangements (all other countries)
- Competitive Base Salary
- Generous paid vacation
- Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
- Competitive retirement benefits (US only)
- Access to free posture-based fitness workouts from home paid Sabbatical Leave
- Training opportunities provided by PartnerHero and outside entities
- 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development
Company Culture Is At Our Core
Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.
- Care for others - Cooperate, empathize, and seek opportunities to put each other first.
- Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
- Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
- Take ownership - Doing the right thing should come naturally.
- Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues
PartnerHero is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].