Cat food - Email & SMS Specialist

Role Details

Location: Tegucigalpa or San Pedro Sula, Honduras
Work Arrangement: Hybrid
Type of Support: Email and SMS
Contract Duration: Full-time
Training Schedule: Tuesday - Saturday, 9:00 am - 6:00 pm
Work Schedule: 9:00 am - 6:00 pm, includes weekend coverage with two consecutive days off during the week
Expected Start Date: December 4, 2025
 

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact.

Join us at Crescendo, and let’s build the future of customer experience together.
 

The Role

Do you like helping others? Crescendo is looking for talented folks to join our Customer Support teams. We have a range of opportunities available for people who have built a career in the customer support space and those looking to break into the industry. We are interested in matching your unique skills, experience, and interests with one of our many Partners across a variety of industries including Edtech, eCommerce, Fintech, Health and Wellness, and more. As a Crescendo employee, you’ll have the support you need to develop and grow your career. 
 

What You’ll Do:

• Act as the primary point of contact for all prospective and existing customers, serving as the voice of the brand
• Respond to questions via email, SMS, and live chat about our products
• Support pet owners as they transition to our food, gather customer feedback through phone calls, and help build a strong, engaged community of pet lovers
• Proactively identify customer needs and recommend new or alternative products to enhance their experience
• Collaborate with our tech team to identify user experience issues and effectively communicate solutions to customers
• Think creatively to continuously optimize the customer experience
• Manage multiple communication platforms simultaneously, including email, SMS, phone, and live chat
• Deliver excellent, friendly, and positive customer service through all channels
• Assist customers with problem-solving using strong troubleshooting, reading comprehension, and critical thinking skills
• Analyze recurring customer issues and generate insight reports to help our partners improve their businesses
• Be tech-savvy with web platforms, computers, and smartphones
• Work both independently and as part of a collaborative team
   

What We Expect From You:

• Impeccable verbal and written communication skills
• A passion for creating exceptional customer experiences and the ability to turn challenging situations into opportunities to exceed customer expectations
• Ability to thrive in a dynamic, fast-changing environment, and adaptability is a must
• Metrics-driven mindset with proven experience handling a high volume of customer interactions
• Strong conflict resolution skills and the ability to remain calm and even-tempered in difficult situations
• Sincere, empathetic, energetic, and flexible
• A team player who actively looks for ways to contribute and help others
• Enthusiasm for a fun role involving engaging (“chatting cat”) with a rapidly growing customer base
• Previous experience in customer support, preferably at a start-up
• Experience working with platforms such as Zendesk, Kustomer, Shopify, Recharge, or Stripe
• Huge plus: a great sense of humor and a stash of cat memes to share!
   

What You’ll Get In Return:

• Hybrid working arrangements
• Competitive base salary
• Generous paid time off
• Comprehensive benefits package including medical, dental, and vision options
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• Training and professional development opportunities

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

PRIVACY NOTICE

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To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.