Hybrid - Customer Support Specialist (Medical Device)

Role Details

Location: San Pedro Sula or Tegucigalpa
Work Arrangement: Hybrid 
Type of Support:  Backoffice, Technical and Administrative
Contract Duration: Permanent
Training Schedule: Monday to Friday, 8:00 am - 5:00 pm; Saturday and Sunday Off
Work Schedule: Monday to Friday, 7:00 am - 4:00 pm; Saturday and Sunday Off
Expected Start Date: January 8, 2026
 

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.

Welcome to Crescendo. Welcome to what’s next.
 

The Role

We are looking for a motivated Customer Support Specialist to support a partner in the Medical Field. This partner is passionate about helping people! Their mission is to democratize healthcare by making medical imaging accessible to everyone around the world. To support this team, we are searching for candidates who have strong documentation skills, excellent time management skills, a passion for healthcare, and the ability to highlight details and root causes based on communication with other teams.

In this role, you should enjoy thriving in dynamic and flexible environments, taking ownership of our partners’ brands, products, and opportunities, and using their creative problem-solving abilities to go above and beyond expectations.
 

What You’ll Do:

• Responsible for the accurate documentation of investigation details: Including aware dates, failure/complaint codes, support actions, escalations, root causes, failure mechanisms, product codes, etc.
• Responsible for completing investigations by the due date and performing a peer review of investigations ready for closure.
• Responsible for the ongoing review of new information that pertains to the investigation
• Providing relevant, detail-oriented, and high-level insights and conclusions.
• Helping internal teams with your reading comprehension and problem-solving skills
• Analyzing recurring customer issues and joining on weekly sync with the Partner to share valuable insights.
• Following up on leads for sales and documenting their outcome.
• Being able to distinguish between a complaint and feedback provided by customers, and being able to describe the reason behind it.
• Able to work independently and collaboratively within internal teams.
   

What We Expect From You:

• Excellent English skills, both written and verbal communication skills (EFSET results must be at the C2 level)
• Action-oriented with strong organizational, analytical, and problem-solving skills
• Adaptability toward rapid changes
• Attentiveness and empathy towards clients
• Ability to multitask and learn new workflows
• Team player
• Great grammar and spelling skills
• Knowledge about Ultrasound and medical imaging is a huge plus. Nurses, medical students, and sonographers are very welcome to apply!
   

What You’ll Get In Return:

• Full-time with the potential for overtime if requested
• Hybrid working arrangements
• Competitive base salary
• Generous paid time off
• Comprehensive benefits package including medical, dental, and vision options
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• Training and professional development opportunities

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.