Customer Service Representative (GST)

Role Details

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleep.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact.

Join us at Crescendo, and let’s build the future of customer experience together.

Welcome to Crescendo. Welcome to what’s next.

About The Role

Take your career to the next level as a Customer Service Representative, working with a global team to deliver efficient, accurate, and empathetic support. This role is perfect for someone eager to grow, skilled at problem-solving, and ready to take ownership in a fast-paced, ever-evolving environment.

We’re looking for talented individuals who love helping others and want to make an impact through excellent customer support. Whether you’re an experienced professional or just starting out, we’ll match your unique skills, experience, and interests with one of our many partners across industries like EdTech, eCommerce, FinTech, Health & Wellness, and more.
 

What You’ll Do:

• Provide exceptional customer service via email, chat, and/or phone.
• Communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have great customer service experience.
• Analyze recurring customer issues and document accordingly.
• Refer to premade scripts for a variety of customer service topics.
   

What We Expect From You:

• Excellent English skills - spoken and written (C1 or C2 level)
• 1+ years of experience in a customer service role.
• Live in San Pedro Sula city or Tegucigalpa
• Excellent problem-solving and communication skills
• Proficiency in multitasking and working with multiple different tools or platforms simultaneously
• Ability to handle sensitive information with confidentiality.
• Reliable, resourceful, and capable of working independently.
• Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations.
• Metrics-driven and proven ability to handle a high volume of customer interactions.
• Strong conflict resolution skills and even temperament in challenging situations.
• Understanding of active listening techniques.
   

What You’ll Get In Return:

• Hybrid working arrangements 
• Competitive Base Salary
• Generous paid vacation
• Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• Access to free posture-based fitness workouts from home
• Training opportunities provided by Crescendo and outside entities
• Be part of a people-first, values-driven organization
• Work with innovative global partners and diverse teams
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.