Recruitment Reporting & Initiatives Lead (IC)

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.

Welcome to Crescendo. Welcome to what’s next.
 

About the Role

The Recruitment Reporting & Initiatives Lead (Independent Contributor) is responsible for owning end-to-end recruitment reporting and leading data-driven Talent Acquisition initiatives that improve hiring efficiency, candidate attraction, and overall TA performance.

This role operates as a hands-on subject matter expert, partnering with TA leaders, recruiters, sourcing, and talent marketing to translate insights into actionable initiatives—without people management responsibility.

What You'll Do
Recruitment Reporting & Analytics (Primary)

• Own the design, maintenance, and delivery of weekly, monthly, and quarterly TA reports
• Build and manage dashboards covering time-to-fill, time-to-hire, funnel conversion, source effectiveness, and recruiter productivity
• Ensure data accuracy, consistency, and integrity across ATS and related TA tools
• Analyze hiring trends, risks, and bottlenecks across roles, geographies, and programs
• Provide leadership-ready insights and clear recommendations, not just raw data
• Support workforce planning, capacity forecasting, and hiring demand visibility

TA Initiatives & Continuous Improvement (Primary)

• Lead data-backed recruitment initiatives (process improvements, campaigns, tooling enhancements)
• Partner with Talent Marketing on recruitment branding and attraction initiatives, tracking performance and outcomes
• Identify opportunities to improve candidate experience, hiring speed, and quality
• Drive standardization of TA metrics, definitions, and reporting frameworks
• Support pilot programs and scaling of successful TA initiatives
• Document processes and insights to enable consistency and scalability

Tools, Systems & Governance

• Act as a key partner in ATS and TA tool optimization from a reporting and data perspective
• Support enhancements to source tracking, campaign attribution, and workflow efficiency
• Ensure reporting frameworks align with TA processes and compliance requirements
• Maintain reporting templates, documentation, and best practices

Stakeholder Partnership

• Partner closely with TA Managers, Global Sourcing, Recruiters, and Talent Marketing
• Present insights and recommendations to TA leadership and stakeholders
• Support client or internal reporting needs where applicable
• Serve as a trusted advisor on recruitment performance and improvement opportunities

Success Metrics (KPIs)

• Accuracy, timeliness, and adoption of TA reports
• Reduction in hiring bottlenecks and time-to-fill
• Measurable impact of TA initiatives launched
• Stakeholder satisfaction with insights and recommendations
• Standardization and maturity of TA reporting frameworks

Why This Role Matters

This role ensures Talent Acquisition decisions are data-driven and outcome-focused, bridging the gap between reporting and action. By owning both insights and initiatives, this role directly contributes to faster, better, and more scalable hiring outcomes.

What We Expect From You

• 5+ years of experience in Recruitment Analytics, TA Operations, or Talent Intelligence
• Proven experience owning end-to-end TA reporting
• Strong ability to translate data into practical, actionable initiatives
• Advanced Excel / Google Sheets skills
• Experience with ATS platforms (e.g., JazzHR, Greenhouse, Lever, Workday)
• Familiarity with recruitment marketing and employer branding metrics
• High attention to detail and strong data governance mindset
• Strong communication and stakeholder management skills

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.