Now Hiring for 2026 - Technical Solutions Specialist

San Pedro Sula or Tegucigalpa, Honduras

Temporary

Technical Support

Experienced

Role Details

Location: San Pedro Sula or Tegucigalpa
Work Arrangement: Hybrid
Type of Support: Ominichannel (Email, chat and phones)
Contract Duration: Temporary
Training Schedule: Monday to Friday, 8:00 am - 5:00 pm
Work Schedule: Open to shifting schedules (subject to business requirements)
Expected Start Date: February 2025

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleep.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.

Welcome to Crescendo. Welcome to what’s next.

The Role
Are you passionate about Technical Support? Crescendo is seeking Technical Support Specialists to help support our smart sustainable partner. This position has primary responsibilities for providing hands-on technical troubleshooting, feature explanation, and best practice guidance for the suite of products. A successful Technical Support Specialist operates efficiently in this climate, maintains composure, exhibits professionalism, understands our Services Team's needs, and delivers the highest level of client satisfaction.

What You’ll Do:

Provide help via telephone and email, ensuring all interactions are recorded in our ticketing system (Kustomer)
Prioritize and categorize tickets, ensuring issues are recorded and summarized succinctly
Follow established support processes and procedures
Manage your ticket queue, taking ownership of customer issues, and ensuring they’re handled within our agreed timescales
Fact-finding, troubleshooting, diagnosing software issues, and providing solutions (as well as offering alternatives and creative ideas at times)
Provide a high-quality experience utilizing problem-solving and communication skills
Review and resolve invoicing, billing, and payment-related requests
Escalate tickets promptly where you’re unable to resolve them
Communicate professionally and thoughtfully with customers and internal teams
Learn our technologies inside out and keep up to date with any changes, and learn about any new products
Support the wider team by sharing knowledge and helping achieve high customer satisfaction with our service

What We Expect From You:

A minimum of 1 year of experience in tech support is required
Passion for Customer Experience via phone and email
Excellent written and verbal communication skills
Fantastic customer-focused approach
Super-analytical with supreme problem-solving abilities
Highly adaptable, fast learner, able to work with little direction and own customer issues
Very tech-savvy
Dependable, motivated, and a self-starter, with the ability to work independently
Excellent workload management and work prioritization skills (especially when many different items require your attention)
Previous experience providing technical support

What You’ll Get In Return:

Be part of a people-first, values-driven organization
Work with innovative global partners and diverse teams
Competitive base salary
Generous paid time off
Comprehensive benefits package including medical, dental, and vision options
Access to free posture-based fitness workouts from home
Training and professional development opportunities

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

Care for others: Empathy is a key driver. When people thrive, so does the mission.
Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.

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We value the privacy and confidentiality of our recruitment process. By participating in the recruitment process, candidates agree to the following:

*Confidentiality of Process: All information, including interview details, assessments, discussions, and any proprietary company information shared during the recruitment process, must remain confidential and must not be disclosed to any third parties without prior written consent.
*Data Protection: Personal information provided by the candidate will be used solely for recruitment purposes and will be handled in compliance with applicable data protection laws.
*Mutual Respect: Candidates are requested to respect the confidentiality of other applicants, as well as the company's policies, strategies, and internal practices shared during the process.

Failure to adhere to these guidelines may result in disqualification from the recruitment process or further legal actions if necessary.

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Now Hiring for 2026 - Technical Solutions Specialist

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