Technical Integrations Consultant

Role Details

Type of Support: Consultancy
Contract Duration: Permanent
Work Type and Location: London
Target Start Date: ASAP

About Us
PartnerHero and Crescendo have joined forces to create a powerhouse of innovation, excellence, and people-first solutions. By combining PartnerHero’s world-class outsourcing and human-centered approach with Crescendo’s expertise in customer experience and operational excellence, we are redefining the future of CX.

Together, we’re introducing Augmented AI - a seamless blend of Agentic AI and real human expertise that delivers 24/7 omnichannel support in any language. This fusion of technology and talent helps businesses scale efficiently while keeping customer experience at the core. Powered by Crescendo, PartnerHero connects talented people globally with companies looking to build, transform, and grow. Our strategic expertise and integrated technology empowers businesses and the people behind them to extend their impact worldwide.

As a Most Loved Workplace, we believe culture drives success. We encourage our teams to bring their authentic selves to work, fostering an environment where people thrive.
Welcome to the future of customer experience. Welcome to the next era of PartnerHero x Crescendo.

About the role

We’re looking for a Technical Consultant to join our rapidly growing startup.  You’ll work closely with our Sales and Solutions teams to implement the Zip Integration Platform for our customers.   

As every business needs our type of product, you’ll work with a variety of new clients and industries. Current clients include Coinbase, Snowflake, Notion, Canva, Samsara, and Databricks.

What you'll Do

The Technical Consultant is a key part of our professional services team helping customers get up and running on the Zip platform. They will use our Zip methodology and work closely with the Solution Lead to advise the customer, technically integrate the Zip solution for that customer, and transfer knowledge to the customer.  Zip projects are typically fast-paced and you will work with multiple customers and be a trusted technical expert in your field.

• Integrate Zip into customer’s IT landscape - typically ERP, Ticketing, TPRM, CLM, and other procurement tools.

• Design and document the integration architecture considering the customer’s requirements.

• Validate customer requirements against third party API documentation.

• Work with customer stakeholders to build integrations leveraging Zip’s internal iPaaS solution.

• Unit test the configuration with the customer.

• Provide periodic status reports to your manager and/or client.

• Provide accurate estimations and timelines of work performed.

• Collaborate with the product team to steer and provide ongoing feedback to continually improve the Zip product.

• Improve our technical processes to help our customers accelerate the time to value.

What We Expect From You

• 4+ years experience integrating systems with ERP, P2P, Ticketing, CLM, and TPRM systems.

• Experience using iPaaS tools to configure integrations required.

• Experience with Python/Javascript scripting.

• Experience working with XML / REST based endpoints and standard authentication protocols.

• Past ERP implementation, integration, configuration or administration experience is beneficial but not required. 

• Ability to translate highly technical information for audiences with varying degrees of technical knowledge.

• Ability to lead data architectural discussions and design customer integration solutions for commercial and mid-market customers.

• Comfortable working with API documentation. 

• Comfortable testing and troubleshooting integration errors.

• Able to understand customer requirements and document that information quickly, with little oversight.

• A continual learner and open to learning new technologies that Zip may integrate with in the future.

• Strong communication skills.

• Extreme attention to detail and pride yourself in being incredibly proactive.

• Experience working with product and engineering teams.

• A relentless focus on customer success.

What You'll Get in Return

• Full-time employment with competitive compensation based on experience.
• Start-Up Equity
• Health, Vision, and Dental Coverage
• Team Building Events and Happy Hour
• Flexible PTO
• Equipment plus home office budget
• Training opportunities provided by PartnerHero and outside entities.
• Commuter Benefit

Company Culture Is At Our Core

Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions:

• Care for others: Cooperate, empathize, and seek opportunities to put each other first.
• Embrace growth: Expand your mind by taking calculated risks, developing your skills, and staying open to change.
• Manifest trust: Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
• Take ownership: Doing the right thing should come naturally.
• Be humble: Seek guidance, receive feedback, ask questions, and listen to your colleagues.