Temporary Back-Office Billing Specialist

Role Details

Location: San Pedro Sula or Tegucigalpa
Work Arrangement: Onsite training; Hybrid Work Setup After Training is Successfully Completed
Type of Support: Backoffice Support
Contract Duration: 2 months (Through February 28, 2026)
Training Schedule: Monday - Friday, 8:00am - 5:00pm HN Time
Work Schedule: Monday - Friday, 8:00am - 5:00pm HN Time
Expected Start Date: December 29, 2025

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact.

Join us at Crescendo, and let’s build the future of customer experience together.
 

The Role

Social Security is expected to become insolvent by 2035, leaving employer-sponsored 401(k) plans as the primary means for Americans to save for retirement. Yet, nearly half of all workers lack access to one. Our partner is changing that by empowering small and medium-sized businesses to offer affordable retirement plans, helping more people achieve financial independence.

As a Billing Support Specialist, you’ll play a key role in supporting the day-to-day administration of 401(k) plans. You’ll ensure accuracy and efficiency in billing and financial transactions while helping a fast-growing fintech partner scale responsibly.

This role is ideal for an early-career professional who’s detail-oriented, reliable, and motivated to make a positive impact. If you’re organized, friendly, and love improving processes that help people secure their future, this is your chance to grow while doing meaningful work.
 

What You’ll Do:

• Support year-end 401(k) plan administration by updating records, processing files, and ensuring payroll contributions are accurate and on time.
• Keep things running smoothly behind the scenes by managing contribution sets, processing deductions, and resolving integration issues through tools like Jira, spreadsheets, and Slack.
• Spot and fix discrepancies in payroll data, reconnect disrupted payroll links, and work closely with teammates to keep client accounts accurate and compliant.
• Communicate updates and solutions clearly through email and team channels, ensuring follow-ups are handled promptly and professionally.
• Follow established procedures to complete each task with care, accuracy, and attention to detail.
• Collaborate with a supportive team that’s focused on efficiency, accuracy, and helping our clients close the year strong.

What We Expect From You:

• A genuine passion for helping people and supporting a mission that makes financial independence more accessible.
• Strong communication skills and confidence working in contact center environments (calls, chat, or tickets).
• Excellent problem-solving abilities and people skills — you stay calm, focused, and positive even under pressure.
• Great at multitasking, managing time, and staying organized in a fast-moving environment.
• Reliable, punctual, and committed to meeting service goals while maintaining a great customer experience.
• A proactive mindset — you take ownership, bring positive energy, and care deeply about quality.
• Comfortable working in a hybrid setup with a secure, compliant workspace and internet connection.

• 2+ years in an omnichannel contact center (calls, email, chat).
• Experience in fintech, SaaS, banking, or retirement services.
• A background in startups or rapidly scaling teams, where change is the norm.
• A natural drive to help others and find creative solutions when challenges arise.

What You’ll Get In Return:

• Hybrid working arrangements
• Competitive base salary
• Comprehensive benefits package including medical, dental, and vision options that are applicable per country of residence for all our employees
• Access to free posture-based fitness workouts from home
• Training and professional development opportunities

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

PRIVACY NOTICE

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To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.