Seasonal Customer Support Specialist II (Online Greeting Card)

Role Details

Type of Support: Omnichannel
Contract Duration: Temporary (90 Days)
Training Schedule: Open to shifting schedules (subject to business requirements)
Work Schedule: Open to shifting schedules (subject to business requirements)
Work type and Location: Hybrid, Metro Manila
Expected start date: December 4, 2025

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.

Welcome to Crescendo. Welcome to what’s next.

The Role

We are looking for a dynamic, well-versed Customer Support Specialist II to provide customer support for one of our partners. We are looking for expertise in how to handle and provide friendly and helpful responses to customer support tickets via email and chat, jumping in to assist when needed, and making sure the overall customer experience is a priority. Does this sound like you?

Well, join us and experience the ability to bring your true self to work every day!

What You'll Do:

• Provide exceptional customer service by phone, email, and other assigned channels
• Manage the call, email, and other channel volumes by responding to inquiries and resolving problems
• Contribute to meeting and exceeding individual and team goals and objectives
• Place new and replacement phone orders for customers by phone
• Provide accurate information about products and services, order details, company information, sales and promotions, etc.
• Collaborate with the team’s Team Lead and Team Manager to ensure escalated issues are resolved quickly and professionally
• Maintain a level of flexibility in your schedule to meet peak periods
• Open to Overtime if business needs require
• Meet all minimum Happiness associate key performance metrics and requirements, including but not limited to Quality Assurance, productivity, Customer Satisfaction Surveys
• Strive to maintain perfect attendance
• Set monthly goals and objectives to consistently meet and exceed partner program expectations
• Be open (and seek out) continued training as well as new projects/tasks

What We Expect From You:

• Exceptional written and verbal communication skills in English, with the natural ability to be warm, clear, and empathetic—whether explaining complex technical steps or celebrating a member's transformation
• Proven experience in customer support handling omnichannel inquiries across voice, messaging apps (WhatsApp, iMessage), live chat, email, and social media platforms
• A genuine passion for personal growth, transformation, and education
• Experience supporting digital products, online learning platforms, subscription services, or eCommerce—you understand member lifecycles and the nuances of supporting a global community
• Cultural alignment with our Code of Awesomeness: You naturally embody values like compassion, gratitude, innovation, and the drive to turn customers into raving fans
• Comfort navigating ambiguity with grace, troubleshooting across platforms, and adapting your communication style for diverse global audiences
• Familiarity with modern support tools (Zendesk, Intercom, Freshdesk, or similar) and messaging platforms, with the agility to learn new technologies quickly
• A customer-first mindset combined with strong prioritization skills, attention to detail, and the ability to stay calm and solution-oriented during high-volume periods
• Genuine accountability and ownership—you don't just meet expectations, you exceed them because you're intrinsically motivated to do extraordinary work
• Openness to feedback, continuous learning, and collaboration with a globally diverse team that celebrates different perspectives and backgrounds
• Willingness to be flexible with your schedule to support our global community across different time zones when needed

What You Will Get In Return:

• Hybrid workplace - depending on the partner, role, management, and/or personal workspace
• Overtime is available if applicable 
• Competitive compensation based on experience
• Attractive benefits package including medical, dental, and vision options based on location
• Access to free posture-based fitness workouts from home
• Training opportunities provided by Crescendo and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.