Health Insurance Support Specialist - Texas

Dallas, TX

Full Time

Customer Support

Mid Level

Role Details

Type of Support: Live chat, phone, email
Contract Duration: Full-time
Training Schedule: Monday - Friday, 9:00 am - 6:00 pm ET (7-week duration)
Work Schedule: Work schedule will be assigned after training
Work Type and Location: Remote: Houston, TX; Dallas, TX;
Expected Start Date: Cohort 1: October 16, 2025 | Cohort 2: November 6, 2025

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact.

Join us at Crescendo, and let’s build the future of customer experience together.

The Role

Be part of the team raising the bar for healthcare support in the U.S. As an omnichannel Health Insurance Support Specialist, you’ll be the trusted guide for patients, providers, and partners—helping them navigate everything from billing and payments to insurance verification, account access, payouts, and credentialing. You’ll provide support across email, chat, and phone, turning complex issues into clear, reliable solutions. Every interaction is a chance to build trust, deliver real impact, and show what customer experience looks like when people and expertise lead the way.

What You'll Actually Do

Healthcare Benefits Mastery: Navigate complex insurance verification, billing disputes, and benefit explanations with precision and empathy
Account Management Excellence: Handle credentialing inquiries, contract questions, and account access issues that other support teams fumble
Multi-Channel Support: Master phone, chat, and email interactions—because real support happens wherever customers need it
Problem Resolution: Troubleshoot platform issues and facilitate critical communication between patients and providers
Compliance Leadership: Maintain strict HIPAA standards while delivering exceptional service (because cutting corners isn't an option)
Process Innovation: Surface friction points and propose solutions that actually improve the customer experience

What We Expect From You

Location: U.S.-based only, tied to your designated state
Healthcare/Insurance: Benefits, billing, and verification experience
BPO or call center experience: Prior experience gives you a strong advantage
HIPAA compliance: One strike policy on protected health information mishandling
Tech-Savvy: Multi-system proficiency, troubleshooting, fast learner
High-Volume Support: Handle heavy queues with empathy and professionalism
Conflict Resolution: Own tough cases and see them through
Communication: Active listening plus clear, trusted written and verbal delivery

Here's What's On the Table

Take on challenges that actually move the needle in an industry ready for change.
Earn fair pay while gaining valuable experience and opportunities to grow your career.
Enjoy remote work with the focus and flexibility to do your best work.
Grow in an environment that rewards ambition and sharp execution.
Thrive in a team environment where collaboration is the foundation of your success.

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

Care for others: Empathy is a key driver. When people thrive, so does the mission.
Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.

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Are you applying from Houston or Dallas (or neighboring cities), TX? Candidates in these two cities may have the opportunity to be invited to in-person interviews during our upcoming onsite hiring events. If you are not, please use this link to apply: https://bit.ly/4gvRnJn so we can continue processing your application!*

How many years of direct experience working in healthcare/insurance customer support do you have?*

You'll provide support through phone, email, and live chat (primarily chat). Are you comfortable and experienced with all these communication channels?*

Do you have any planned time off within the first 90 days of employment? Please note that training is mandatory and no absences are allowed during this period.*

Do you have a reliable backup location with the same level of privacy and security as your primary workspace in case of power or internet outages? This does not include public spaces such as cafes, libraries, or internet cafes.*

Due to the types of information we handle, and needing to remain HIPAA compliant, we do have strict guidelines we have to follow in the event that protected health information is mishandled in any way. If this occurs, it is an automatic final warning and any further instances would result in removal from the program or termination. Do you understand or have any concerns about handling this kind of information?*

Are you a current or former employee of Crescendo or PartnerHero?*

Do you understand that you can only work from your designated US state and never from outside the US?*

Confidentiality Disclaimer
We value the privacy and confidentiality of our recruitment process. By participating in the recruitment process, candidates agree to the following:

*Confidentiality of Process: All information, including interview details, assessments, discussions, and any proprietary company information shared during the recruitment process, must remain confidential and must not be disclosed to any third parties without prior written consent.
*Data Protection: Personal information provided by the candidate will be used solely for recruitment purposes and will be handled in compliance with applicable data protection laws.
*Mutual Respect: Candidates are requested to respect the confidentiality of other applicants, as well as the company's policies, strategies, and internal practices shared during the process.

Failure to adhere to these guidelines may result in disqualification from the recruitment process or further legal actions if necessary.

For any questions or clarifications, please contact [email protected]*

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Health Insurance Support Specialist - Texas

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