US HR Coordinator

Role Details

Location: San Pedro Sula or Tegucigalpa
Work Arrangement: Hybrid
Contract Duration: Full-time
Training Schedule: Eastern Time Zone, Monday - Friday, 9AM - 5PM 
Work Schedule: Eastern Time Zone, Monday - Friday, 9AM - 5PM 
Expected Start Date: February 12, 2026
 

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleep.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.

Welcome to Crescendo. Welcome to what’s next.
 

The Role

As an HR Coordinator, you will play a crucial role in supporting the Human Resources department and ensuring the smooth execution of HR operations. You will act as a key point of contact for employees, assist with various HR functions from onboarding to offboarding, and help maintain a positive and efficient workplace environment by handling administrative tasks and contributing to key HR initiatives. This role also supports compliance with U.S. federal, state, and local employment regulations.
 

What You’ll Do:

• Coordinate and facilitate the new hire onboarding process, ensuring a positive and seamless experience for all new employees, including completion of required U.S. employment documentation (e.g., Form I-9, state new hire reporting, policy acknowledgements).
• Maintain accurate and up-to-date employee records, both physical and digital, while ensuring confidentiality, data integrity, and compliance with U.S. record-retention requirements.
• Serve as a first point of contact for employee inquiries regarding HR policies, procedures, benefits, and employment practices, escalating complex or sensitive issues as needed.
• Provide administrative support to the HR team, including preparing documents, presentations, and reports related to HR operations and compliance.
• Support the employee offboarding process, including managing final paperwork, systems access, and ensuring compliance with U.S. separation requirements (e.g., final pay timing, COBRA notices, state-specific notices).
• Assist in the administration of human resources information systems (HRIS), ensuring data is entered accurately, compliance-related fields are maintained, and reports are generated as required.
• Participate in the development and improvement of HR processes, workflows, and documentation to enhance operational efficiency and support compliance with U.S. labor and employment laws.
• Help ensure compliance with federal, state, and local labor regulations and company policies by assisting with audits, tracking required postings and notices, and maintaining compliance documentation.
• Collaborate with cross-functional teams on special projects and initiatives that enhance team member engagement, company culture, and adherence to U.S. employment standards.

What We Expect From You:

• Bachelor’s degree in Human Resources, Business Administration, or a related field, or equivalent internship or practical experience
• 0–1 year of experience in an HR, administrative, operations, or customer service role (internships and relevant coursework welcomed)
• Basic understanding of HR principles, practices, and procedures, with a desire to continue learning US employment laws and compliance requirements
• Interest in supporting the full employee lifecycle, including onboarding, offboarding, employee changes, and HR documentation
• Strong service-oriented mindset with a focus on delivering a positive and professional employee experience
• Ability to thrive in a fast-paced, startup or high-growth environment where priorities may shift
• Excellent written and verbal communication skills, with the ability to communicate clearly and professionally
• Strong organizational skills and exceptional attention to detail
• Proficiency in Google Workspace and/or Microsoft Office
• Ability to handle confidential and sensitive information with discretion and sound judgment
• Effective time management skills with the ability to meet deadlines and manage multiple tasks
• Willingness to learn, accept feedback, and take initiative in a collaborative environment
• Flexibility to support business needs outside of standard business hours when required
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What You’ll Get In Return:

• Be part of a people-first, values-driven organization
• Work with innovative global partners and diverse teams
• Hybrid working arrangements
• Competitive base salary
• Generous paid time off
• Comprehensive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• Access to free posture-based fitness workouts from home
• Training and professional development opportunities

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.