Web Design Team Lead

Role Details

Contract Duration: Permanent 
Work Schedule: Monday-Friday 8:00 am - 5:00 pm, Weekends off
Work Type and Location: Hybrid, San Pedro Sula, or Tegucigalpa (2 times a week work from the office)
Expected Start Date: April 24, 2024

About Us
A little about us. We connect talented people globally with innovative companies who want to build, transform, and scale their operations. We provide talented global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact good business can have everywhere.

We are recognized as a Most Loved Workplace, and we think it’s because we believe that culture drives business success. We encourage our associates to bring their whole, authentic selves to everything they do at PartnerHero. So bring your experience and your talents, and also bring your passion and everything else that makes you who you are. You will always be supported to do your best work at PartnerHero, enjoy your day-to-day, and thrive.
 

The Role

As a Team Lead you will be reporting directly to the Program Manager of the campaign. You will set integrity examples for the team to show what it takes to be selected and promoted within the campaign. You demonstrate key characteristics such as: responsibility, reliability, product knowledge, leadership (lead by example), management skills, time availability, positive attitude, open to feedback, coaching skills, mentor & a good relayer. You are also expected to manage your time to still achieve your non-production and production metrics.

As a Team Lead, you ensure everyone remains busy and working toward the common team goal, while maintaining all team management related tasks, you have a natural approach with associates to provide quality feedback in order to enhance quality and output. Your contribution is limitless and certainly not confined to this job description.

What You’ll Do:

• Reviewing daily workload with the Partnerhero team
• Overseeing production
  • Initial Previews (2 - 3 Initial Preview Websites will be assigned to the leads each week), Revisions, QAs, Zendesk tasks, Overtime, etc.)
  • This may vary depending on team load or associates' OOO
• Completing daily Tasks: Zendesk tasks, QAs, and revisions
• Designating task reviews
• Supporting designers on daily questions
• Supporting new hires' full training
• Supporting designers with refreshers and additional resources for areas of opportunity
• Completing shadowing sessions when needed
• Syncing with Manager
• Having 1:1 Sessions with designers
• Having leadership syncs
  • Shedding light and support each other on team trends
  • Sharing ideas for overall team improvement
  • Discussing Design Check In strategies
  • Sharing resources to help build each other
• Syncing with partner to go over:
  • Identifying and expanding upon best practices and areas of improvement so as to streamline our processes and collaborative efforts
  • Trends & areas of improvement
  • Personal development progress
• Designating QAs (2 evaluations per associate)
• Coaching Sessions based on QA scores & review trends
• Following up on associates' personal development and projects
• Shadowing designers to follow their design processes and point out areas of opportunities. Providing live feedback and suggestions, as well as following up during coaching sessions. Learn more here
• Making sure Daily Standup meetings are achieving their purpose and that everyone’s workload is fair
• Leading weekly meetings with announcements, updates, trends, etc. Also during this meeting, each designer owns a subject to share their experience/expertise with the rest of the team. The lead is in charge of making sure there’s enough availability for this meeting as well as making sure there’s a topic for each one of these
• Putting together workshops, Creative meetings, feedback, and online courses/tools to reinforce and develop design skills
• Making sure designers keep up with the current code trends and try new things on their websites. To do this I research daily and send the information found to the rest of the designers
• Providing mentorships for other leads-to-be as well as senior designers. Should be able to grant recognition on group and individual performance when necessary to boost a team's productivity and performance
• Taking ownership of looking for areas of improvement within partners operations-wise and creating projects that will help tackle them
• Reviewing the web design of 4 designers in partners daily. Provides feedback in accordance with the initial design created, from a designer standpoint, making sure the task instructions are followed and the customer requests are completed
• Making sure Daily Standup meetings are achieving their purpose and that everyone’s workload is fair
• Tracking attendance and absenteeism on Tsheets
• Creating weekly huddles and ensuring expectations are understood and met
• Ensuring Partnerhero and partners' policies are understood and complied with the point-of-contact for the team
• Helping the program manager manage the day-to-day flow of operations
• Scheduling the team's vacation requests
   

What We Expect From You:

• Coding and web design are required
• Assurance that all metrics and goals are being accomplished
• Direct communication with the partner to receive feedback, monthly syncs, catch trends, determine when it’s time to hire,  etc., and discuss the needed item with the Senior Manager, Design Ops 
• Day-to-day support with inquiries regarding code, design, and platform. The lead should be a subject matter expert and can answer any inquiries the designer has and be able to go to the right person when he/she doesn’t have the answers
• Proficiency in providing coaching/feedback to designers to improve program metrics and associates’ performance as well as their development.
• Capability to think on their own feet, act fast, and think critically to ensure good decision-making
• Risk identification at an early stage and taking effective and timely action to correct it 
• Constant communication with their manager 
• Assurance of a healthy work environment and relationship within the team
• Development for associates - individually and identifying their strengths
• Effective and clear communication with associates
• Ability to work effectively with other internal departments to achieve overall organizational goals
• Effective and timely responsive action where appropriate, and recommends workflow changes and enhancements
• Ability to manage their time by their workload. Has a minimum of 2 complete websites per week plus revisions and additional smaller tasks
• Platform and product expertise
   

What You’ll Get In Return:

• Hybrid working arrangements (all other countries)
• Competitive Base Salary
• Generous paid vacation
• Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• Access to free posture-based fitness workouts from home paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development
   

Company Culture Is At Our Core
Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

• Care for others - Cooperate, empathize, and seek opportunities to put each other first.
• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
• Take ownership - Doing the right thing should come naturally.
• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

PartnerHero is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].