Hybrid Technical Support Specialist

San Pedro Sula, Honduras

Temporary

Tech Support

Mid Level

Role Details
Type of Support: Technical customer support
Contract Type: Temporary
Training Schedule: 8am - 5pm HN time
Work Schedule: 3pm - 12am HN time
Work type and Location: Hybrid, San Pedro Sula | You are required to go onsite 1-2 days a week.
Start Date: February 13, 2025

About Us
A little about us. We connect talented people globally with innovative companies who want to build, transform, and scale their operations. We provide talented global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact good business can have everywhere.

We are recognized as a Most Loved Workplace, and we think it’s because we believe that culture drives business success. We encourage our associates to bring their whole, authentic selves to everything they do at PartnerHero. So bring your experience and your talents, and also bring your passion and everything else that makes you who you are. You will always be supported to do your best work at PartnerHero, enjoy your day-to-day, and thrive.

The Role
At PartnerHero, our Technical Support Specialist provides technical customer service and accounts management support, resolution, and follow-ups to our client's customers by answering their tickets, chats, and eventual scheduled calls. You will manage several accounts and follow up with customers to aid them in managing their accounts specially. You will also be assigned side projects to manage on your own keeping your performance and quality standards flawless.

What You’ll Do:

Provide technical customer support and accounts management support, resolution, and follow-ups to customers via tickets, chats, and scheduled calls
Manage several accounts and follow-up with customers to aid them in managing their accounts

What We Expect From You:

Exceptional English writing/speaking skills (near-native)
Customer service experience (+2 years minimum)
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
Comfortable using technology -- Slack and email -- as a primary form of communication
Good understanding of computer systems, mobile devices, and other tech products
Work under minimum supervision

What You’ll Get In Return:

Hybrid working arrangements
Competitive Base Salary
Generous paid vacation
Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
Training opportunities provided by PartnerHero and outside entities
1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Culture Is At Our Core
Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

Care for others - Cooperate, empathize, and seek opportunities to put each other first.
Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
Take ownership - Doing the right thing should come naturally.
Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

PartnerHero is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].

PRIVACY NOTICE

PartnerHero is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about PartnerHero’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.

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We value the privacy and confidentiality of our recruitment process. By participating in the recruitment process, candidates agree to the following:

*Confidentiality of Process: All information, including interview details, assessments, discussions, and any proprietary company information shared during the recruitment process, must remain confidential and must not be disclosed to any third parties without prior written consent.
*Data Protection: Personal information provided by the candidate will be used solely for recruitment purposes and will be handled in compliance with applicable data protection laws.
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Hybrid Technical Support Specialist

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