Hybrid Retention and Sales Specialist
Role Details
Type of Support: Customer Support
Contract Type: Full Time
Training Schedule: 8am - 5pm HN time
Work Schedule: 9am - 6pm HN time
Work type and Location: Hybrid, San Pedro Sula | You are required to go onsite 1-2 days a week
Start Date: January 6, 2025
About Us
A little about us. We connect talented people globally with innovative companies who want to build, transform, and scale their operations. We provide talented global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact good business can have everywhere.
We are recognized as a Most Loved Workplace, and we think it’s because we believe that culture drives business success. We encourage our associates to bring their whole, authentic selves to everything they do at PartnerHero. So bring your experience and your talents, and also bring your passion and everything else that makes you who you are. You will always be supported to do your best work at PartnerHero, enjoy your day-to-day, and thrive.
The Role
At PartnerHero, our Retention and Sales Specialist will see each contact as an opportunity to sell high-quality goods, resolve people's issues, and wow customers with expert knowledge of products.
What You’ll Do:
- Answer questions and probe customer interests to find the best product for each person's needs and saving refunds when an opportunity arises - enrolling customer in a high-benefit subscription program
- Provide customers with solutions and adding value to their current subscriptions, informing them of their perks with the products they are affiliated with, and falling back to other options if necessary. Focus on resolving customer issues or concerns with our products to avoid subscription cancellations, and use all tools and compensations as necessary
- Provide the best customer support experience for our customer base. All inquiries will be resolved via phone and email
- Support your team members by sharing experiences and knowledge and identifying ways to grow together. Engage in Quality Assurance practices for peer feedback and constant improvement. Contributing to updating training materials and mentoring new team members
- Escalate matters to your team lead of the in-house team that requires additional attention per workflow
- Assist with documenting team policies, and processes to streamline more optimized operations
- Support daily customer service and sales call and email volume (95% phone, 5% email)
- Attend weekly team meetings for product updates, training
- Receive and incorporate regular feedback from your manager and peers through quality coaching meetings
- Dependable: on-time for every scheduled shift and available when needed
- Excellent speaking and written communication skills. Able to surface an issue, concern, or doubt to your manager professionally and accurately
- Able to work independently and in a remote team environment
- Able to follow rigorous instructions, and establish documentation
- Hybrid working arrangements
- Competitive Base Salary
- Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
- Training opportunities provided by PartnerHero and outside entities
- 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development
Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.
- Care for others - Cooperate, empathize, and seek opportunities to put each other first.
- Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
- Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
- Take ownership - Doing the right thing should come naturally.
- Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues
PartnerHero is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].
PRIVACY NOTICE
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