Human Resources Generalist

Role Details

About Us

PartnerHero and Crescendo have joined forces to create a powerhouse of innovation, excellence, and people-first solutions. By combining PartnerHero’s world-class outsourcing and human-centered approach with Crescendo’s expertise in customer experience and operational excellence, we are redefining the future of CX.

Together, we’re introducing Augmented AI - a seamless blend of Agentic AI and real human expertise that delivers 24/7 omnichannel support in any language. This fusion of technology and talent helps businesses scale efficiently while keeping customer experience at the core. Powered by Crescendo, PartnerHero connects talented people globally with companies looking to build, transform, and grow. Our strategic expertise and integrated technology empower businesses and the people behind them to extend their impact worldwide.

As a Most Loved Workplace, we believe culture drives success. We encourage our teams to bring their authentic selves to work, fostering an environment where people thrive.

Welcome to the future of customer experience. Welcome to the next era of PartnerHero x Crescendo.

The Role

Are you passionate about Human Resources? Crescendo is looking for an amazing HR Generalist to help us support operations in the Tegucigalpa hub. As a Human Resources Generalist at Crescendo, you’ll be the link between associates, leaders and the different departments, including the People Operations team, managing core HR processes while supporting strategic initiatives that improve the employee experience, aligned to the company policies, local laws, and the Crescendo Culture. 

What You’ll Do:

• Work alongside our Operations team to provide support for HR-related matters, including but not limited to the administration of policies, benefits, HR processes, payroll, employee handbook, engagement initiatives, other guidelines, and resources
• Support wellness initiatives and lead and document group discussions, skip level 1:1’s, and other tools that enable transparent open communication, culture enhancement, and employee engagement
• Handle conflict resolution conversations, as well as providing coaching and tools for leaders and associates on this matter
• Support Learning and Development initiatives by leading workshops, identifying talent, and guiding associates on development roadmaps
• Manage and maintain accurate employee records using HRIS and digital Tools applicable 
• Help drive company-wide programs, events, and initiatives
• Address employee concerns and grievances in a timely and confidential manner.
• Collaborate with Vendors and strategic partners to deliver high-quality employee services
• Identify opportunities to improve processes, innovate, and lead or serve as an SME on team-wide projects focused on process or program improvement.
• Support our People Operations leadership in all aspects of people management

What We Expect From You:

• 3+ years of experience in human resources or related assignment
• In-depth knowledge of Honduran labor laws and HR best practices.
• Ability to handle sensitive information with the highest degree of integrity and confidentiality.
• Exceptional interpersonal and communication skills and outstanding client service orientation; ability to interact with people at all levels, develop rapport and influence others.
• Excellent project management and organizational skills.
• Strong analytical and problem solving skills; ability to identify business needs or process improvement suggestions and communicate suggestions to leadership or others as appropriate.
• Highly organized, detail-oriented, and proactive approach to work
• Takes initiative (you get things done) but also kind-hearted (you’re empathetic and easy to work with) and a team player
• Proficient in Google suite; experience with an HRIS preferred.

What You’ll Get In Return:

• Competitive Base Salary
• Generous paid vacation
• Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• Access to free posture-based fitness workouts from home paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Culture Is At Our Core

Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

• Care for others - Cooperate, empathize, and seek opportunities to put each other first.
• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
• Take ownership - Doing the right thing should come naturally.
• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

PartnerHero is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].