Facilities and Office Support Specialist

Tegucigalpa, Honduras

Full Time

Business Operations

Experienced

Role Details

Type of Support: Administrative, Operational
Contract Duration: Permanent
Training Schedule: Monday-Friday, 8:00 am - 5:00 pm | Weekends off
Work Schedule: Monday-Friday, 8:00 am - 5:00 pm | Weekends off
Work Type and Location: Onsite - Tegucigalpa
Expected Start Date: July 31, 2025

About Us

PartnerHero and Crescendo have joined forces to create a powerhouse of innovation, excellence, and people-first solutions. By combining PartnerHero’s world-class outsourcing and human-centered approach with Crescendo’s expertise in customer experience and operational excellence, we are redefining the future of CX.

Together, we’re introducing Augmented AI - a seamless blend of Agentic AI and real human expertise that delivers 24/7 omnichannel support in any language. This fusion of technology and talent helps businesses scale efficiently while keeping customer experience at the core. Powered by Crescendo, PartnerHero connects talented people globally with companies looking to build, transform, and grow. Our strategic expertise and integrated technology empowers businesses and the people behind them to extend their impact worldwide.

As a Most Loved Workplace, we believe culture drives success. We encourage our teams to bring their authentic selves to work, fostering an environment where people thrive.

Welcome to the future of customer experience. Welcome to the next era of PartnerHero x Crescendo.

The Role

We’re looking for a Workplace Coordinator who delivers the same level of care to our employees that they deliver to our partners’ customers. You’ll be the go-to person for all things workplace, making sure our Tegucigalpa office runs smoothly while also supporting our team in San Pedro Sula.
This role is ideal for someone detail-oriented, resourceful, and eager to help others. You should enjoy solving problems, working hands-on, and staying one step ahead of what people need.

What You’ll Do:

Support the TGU Workplace Lead with daily operations
Be the main point of contact for employees and visitors
Work closely with the Human Resources, IT, and Operations departments
Respond to tickets and help-desk inquiries in a timely, friendly manner
Coordinate courier pickups and deliveries, both locally and nationwide
Help with office services like receiving packages, tracking assets, and organizing supplies
Provide local support to global teams (reservations, gift quotes, deliveries, etc.)
Keep the office safe, clean, and efficient by following Workplace policies
Assist other teams with workplace-related admin tasks
Processing invoices, managing petty cash, and/or preparing budgets
Build strong internal relationships to keep things running smoothly

What We Expect From You:

Native or near-native Spanish and English
Excellent communication and interpersonal skills
Ability to stay calm under pressure situations and remain approachable
Time management skills to meet deadlines
Customer-first mindset with great problem-solving ability
Comfortable lifting up to 15 lbs when needed
Tech savvy – know how to troubleshoot minor tech issues (printers, projectors, Zoom, etc)
Familiarity with Google Suite and project management tools
Comfort with spreadsheets and budget tracking to keep control of daily expenses
Organized, flexible, and able to multitask in a fast-paced environment
Experience in customer service or admin support

What You’ll Get In Return:

On-site working arrangements
Competitive Base Salary
Generous paid vacation
Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
Access to free posture-based fitness workouts from home, paid Sabbatical Leave
Training opportunities provided by PartnerHero and outside entities
1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Culture Is At Our Core

Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

Care for others - Cooperate, empathize, and seek opportunities to put each other first.
Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
Take ownership - Doing the right thing should come naturally.
Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

PartnerHero is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].

Apply for this position

Required*

First Name*

Last Name*

Email Address*

Phone*

Address

Resume*

We've received your resume. Click here to update it.

Attach resume or Paste resume

Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

What sparks your interest to apply to this role? Explain in detail, please.*

One of your team members is stranded at the TGU airport due to a canceled flight, and they need to attend a crucial meeting the next day. How would you quickly arrange alternative travel plans to ensure they reach their destination on time?*

In the middle of an important training session, the air conditioning system breaks down. Participants are uncomfortable, and it's affecting the training atmosphere. What immediate actions would you take to address the issue and ensure the training continues smoothly?*

An associate urgently needs a package delivered, but the regular courier service has encountered a delay. How would you handle the situation to ensure the package reaches the associate on time?*

While at work, an employee experiences a seizure. What steps would you take to provide immediate assistance, ensure the employee's well-being, and communicate the incident to relevant parties while maintaining privacy and sensitivity?*

Are you residing in Honduras, Tegucigalpa? **

Our companies are looking for various levels of English support. The English Assessment we use comes from EF SET, it is a well-known company that provides objectively scored standardized English tests for all level learners - from beginner to advanced. Once completed with the English Assessment, you will be provided a PDF certificate by EF SET that indicates your level of proficiency and can be included in your resume or in your LinkedIn profile for future use!

Step 1. Visit https://www.efset.org/ef-set-50
Step 2. Select the "50 Min EF SET Test". Complete the assessment and download your results. This will roughly take 50 minutes to complete.
Step 3. Upload the PDF result showing your name and date for us to review.*

Are you a current employee or a previous employee of PartnerHero?*

Confidentiality Disclaimer
We value the privacy and confidentiality of our recruitment process. By participating in the recruitment process, candidates agree to the following:

*Confidentiality of Process: All information, including interview details, assessments, discussions, and any proprietary company information shared during the recruitment process, must remain confidential and must not be disclosed to any third parties without prior written consent.
*Data Protection: Personal information provided by the candidate will be used solely for recruitment purposes and will be handled in compliance with applicable data protection laws.
*Mutual Respect: Candidates are requested to respect the confidentiality of other applicants, as well as the company's policies, strategies, and internal practices shared during the process.

Failure to adhere to these guidelines may result in disqualification from the recruitment process or further legal actions if necessary.

For any questions or clarifications, please contact [email protected].*

Human Check*

Submit Application

Welcome to our Career Page!

Facilities and Office Support Specialist

Apply for this position