Experienced Team Lead

San Pedro Sula or Tegucigalpa, Honduras

Full Time

Management

Manager/Supervisor

Role Details

Contract Duration: Full Time
Work Schedule: Monday - Friday 8:00 am - 5:00 pm
Training Schedule: Monday - Friday 6:00 am - 3:00 pm
Work Type and Location: Hybrid in San Pedro Sula and Tegucigalpa
Expected Start Date: May 8, 2025

About Us
We connect talented people globally with innovative companies who want to build, transform, and scale their operations. We provide talented global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact good business can have everywhere.

We are recognized as a Most Loved Workplace, and we think it’s because we believe that culture drives business success. We encourage our associates to bring their whole, authentic selves to everything they do at PartnerHero. So bring your experience and your talents, and also bring your passion and everything else that makes you who you are. You will always be supported to do your best work at PartnerHero, enjoy your day-to-day, and thrive.

The Role
We are hiring a talented Team Lead for our growing team! At PartnerHero, our Team Lead manages a team of associates, optimizing team performance for a specific Partner/program. As a Team Lead, you are the point of contact for the Partner regarding the program and you are responsible for relaying key information, updates, and feedback to your team.

What You’ll Do:

Function as primary point of contact for the Partner and key PartnerHero stakeholders
Drive an exceptional customer experience by building and leading high-performance teams that engage with customers in all remote channels
Create an inspiring and motivating work environment and build a committed team with a strong customer-focused culture
Lead, coach and mentor team members to ensure associates achieve desired service levels
Implement operational protocols in collaboration with quality assurance, product operations and strategy teams
Remain current on key workflow changes, operational guidelines, and policy updates and communicate to associates
Prepare reports and analyze performance data to improve processes, ensure associates are properly allocated, and maximize productivity and efficiency
Build and maintain the team’s schedule to ensure appropriate coverage

What We Expect From You:

2 years of Team Lead experience, with a proven track record of coaching, mentoring, and developing staff to achieve performance goals
Strong interpersonal and communication skills, with the ability to motivate and inspire team members
Excellent problem-solving abilities and a customer-focused mindset
Strong computer navigational skills
Excellent organizational, time management, and follow-up skills
Strong work ethic and high level of attention to detail and accuracy
Proven experience in overcoming unexpected difficulties and using logical problem-solving skills
Comfortable making decisions with limited information available

What You’ll Get In Return:

Hybrid working arrangements
Competitive Base Salary
Generous paid vacation
Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
Access to free posture-based fitness workouts from home paid Sabbatical Leave
Training opportunities provided by PartnerHero and outside entities
1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Culture Is At Our Core
Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

Care for others - Cooperate, empathize, and seek opportunities to put each other first.
Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
Take ownership - Doing the right thing should come naturally.
Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

PartnerHero is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].

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Our companies are looking for various levels of English support. The English Assessment we use comes from EF SET, it is a well-known company that provides objectively scored standardized English tests for all level learners - from beginner to advanced. Once completed with the English Assessment, you will be provided a PDF certificate by EF SET that indicates your level of proficiency and can be included in your resume or in your LinkedIn profile for future use!

Step 1. Visit https://www.efset.org/ef-set-50
Step 2. Select the "50 Min EF SET Test". Complete the assessment and download your results. This will roughly take 50 minutes to complete.
Step 3. Upload the PDF result showing your name and date for us to review. **

Confidentiality Disclaimer
We value the privacy and confidentiality of our recruitment process. By participating in the recruitment process, candidates agree to the following:

*Confidentiality of Process: All information, including interview details, assessments, discussions, and any proprietary company information shared during the recruitment process, must remain confidential and must not be disclosed to any third parties without prior written consent.
*Data Protection: Personal information provided by the candidate will be used solely for recruitment purposes and will be handled in compliance with applicable data protection laws.
*Mutual Respect: Candidates are requested to respect the confidentiality of other applicants, as well as the company's policies, strategies, and internal practices shared during the process.

Failure to adhere to these guidelines may result in disqualification from the recruitment process or further legal actions if necessary.

For any questions or clarifications, please contact [email protected].

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