Project Manager

Role Details

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.

Welcome to Crescendo. Welcome to what’s next.
 

The Role

As a Project Manager, you will play a critical role in driving efficiency, consistency, and execution excellence across our partner’s teams. You will be responsible for supervising workflows, removing roadblocks, and ensuring projects are delivered on time, within scope, and aligned with business expectations.
This role is ideal for a proactive problem-solver who thrives at the intersection of process optimization, stakeholder management, and cross-functional collaboration. You will support initiatives that streamline internal workflows, improve operational performance, and foster a culture of continuous improvement.
 

What You’ll Do:

• Analyze existing workflows and operational processes to identify bottlenecks, inefficiencies, and opportunities for improvement
• Lead optimization initiatives from concept through execution, ensuring measurable improvements in speed, quality, and efficiency
• Recommend and implement enhancements to tools, systems, and workflows to increase productivity and reduce friction
• Document, maintain, and continuously improve standard operating procedures (SOPs), best practices, and team resources
• Develop and track KPIs to measure the impact of optimization initiatives, sharing insights and progress with leadership
• Build and maintain detailed project schedules, working closely with the partner’s POC and operations leaders to assess scope, priority, and timelines
• Help define deadlines for each stage of projects and ensure adherence across teams
• Identify risks, dependencies, and blockers early, proactively resolving or escalating issues to maintain momentum
• Ensure necessary resources are available for successful project delivery
• Act as a central coordination point between different teams
• Proactively communicate with stakeholders to understand expectations, preferences, and constraints
• Provide regular project status updates, progress reports, and risk assessments to internal stakeholders and leadership
• Organize campaign production workflows across internal and external teams, ensuring balanced workloads and clear ownership
• Support change management efforts to ensure smooth adoption of new tools, processes, and workflows
   

What We Expect From You:

• 3-5+ years in a project management role
• Preferably a Project Management Certificate
• Strong problem-solving and issue-resolution skills
• Exceptional communication, interpersonal, and stakeholder-management skills
• Proficiency in project management tools such as Asana, Jira, Trello, Basecamp, or similar platforms
• Proficiency in Google Workspace (Docs, Sheets, Slides)
• Familiarity with website projects (design and development) and marketing operations workflows
• Passion for process improvement, automation, and information systems
• Comfortable working in fast-paced, cross-functional environments
   

What You’ll Get In Return:

• Hybrid working arrangements
• Competitive Base Salary
• Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
• Access to free posture-based fitness workouts from home
• Training opportunities provided by Crescendo and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

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