HR Customer Support Associate

San Pedro Sula or Tegucigalpa, Honduras

Full Time

Customer Support

Experienced

Role Details

Type of Support: Phone, email and chats
Contract Type: Full Time
Training Schedule: Monday to Friday, 7:00 am - 4:00 pm
Work Schedule: Monday to Friday, 7:00 am - 4:00 pm
Work type and Location: Hybrid - San Pedro Sula & Tegucigalpa | You are required to go to the office on Mondays and Tuesdays during the first 60 days of employment
Start Date: April 24, 2025

About Us
We connect talented people globally with innovative companies who want to build, transform, and scale their operations. We provide talented global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact good business can have everywhere.

We are recognized as a Most Loved Workplace, and we think it’s because we believe that culture drives business success. We encourage our associates to bring their whole, authentic selves to everything they do at PartnerHero. So bring your experience and your talents, and also bring your passion and everything else that makes you who you are. You will always be supported to do your best work at PartnerHero, enjoy your day-to-day, and thrive.

The Role
As an HR Support Associate, you will play a crucial role in ensuring employee satisfaction by managing inbound and outbound calls, responding to emails and chats, and addressing HR-related queries. You’ll work closely with various departments and be in direct contact with managers to ensure timely resolution of employee concerns and smooth coordination between teams.

The role involves a combination of excellent communication skills, multitasking, and the ability to escalate issues to employees' managers when necessary.

What You’ll Do:

Handle incoming calls and emails from employees regarding HR-related inquiries, such as benefits, payroll, leave requests, and workplace policies.
Conduct outbound communication to provide follow-ups or relay important HR updates.
Collaborate with other departments to resolve employee issues and escalate concerns when necessary.
Maintain accurate and detailed records of employee interactions and issues.
Provide general HR support and guidance to employees, ensuring a positive experience with HR services.

What We Expect From You:

1+ years of customer service experience, preferably supporting customers via phone or email.
Excellent English skills; written and verbal skills are a must
Ability to work in a fast-paced environment
Ability to learn and adapt quickly to new systems and software
Possess critical thinking, empathy, active listening, initiative, adaptability, and problem-solving skills
Excellent time management skills; Punctuality and adherence to schedule required
Work well with your team and other departments to ensure smooth communication and support.
Comfortably manage multiple tasks, such as answering calls, responding to emails, and live chats while staying organized.

What You’ll Get In Return:

Hybrid working arrangements
Competitive Base Salary
Generous paid vacation
Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
Access to free posture-based fitness workouts from home paid Sabbatical Leave
Training opportunities provided by PartnerHero and outside entities
1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Culture Is At Our Core
Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

Care for others - Cooperate, empathize, and seek opportunities to put each other first.
Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
Take ownership - Doing the right thing should come naturally.
Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

PartnerHero is proud to be an equal opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].

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Confidentiality Disclaimer
We value the privacy and confidentiality of our recruitment process. By participating in the recruitment process, candidates agree to the following:

*Confidentiality of Process: All information, including interview details, assessments, discussions, and any proprietary company information shared during the recruitment process, must remain confidential and must not be disclosed to any third parties without prior written consent.
*Data Protection: Personal information provided by the candidate will be used solely for recruitment purposes and will be handled in compliance with applicable data protection laws.
*Mutual Respect: Candidates are requested to respect the confidentiality of other applicants, as well as the company's policies, strategies, and internal practices shared during the process.

Failure to adhere to these guidelines may result in disqualification from the recruitment process or further legal actions if necessary.

For any questions or clarifications, please contact [email protected].

Our companies are looking for various levels of English support. The English Assessment we use comes from EF SET, it is a well-known company that provides objectively scored standardized English tests for all level learners - from beginner to advanced. Once completed with the English Assessment, you will be provided a PDF certificate by EF SET that indicates your level of proficiency and can be included in your resume or in your LinkedIn profile for future use!

Step 1. Visit https://www.efset.org/ef-set-50
Step 2. Select the "50 Min EF SET Test". Complete the assessment and download your results. This will roughly take 50 minutes to complete.
Step 3. Upload the PDF result showing your name and date for us to review. **

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HR Customer Support Associate

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