Email Support Specialist - Seasonal

San Pedro Sula or Tegucigalpa, Honduras

Temporary

Customer Support

Experienced

Role Details

Location: San Pedro Sula & Tegucigalpa
Work Arrangement: Hybrid
Type of Support: Live chat and Emails
Contract Duration: Temporay - 60 days
Training Schedule: Monday to Friday, 8:00 am - 5:00 pm | Weekends off
Work Schedule: Monday to Friday, 8:00 am - 5:00 pm | Weekends off
Expected Start Date: October 30, 2025

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact.

Join us at Crescendo, and let’s build the future of customer experience together.

The Role

Do you like helping others? Crescendo is looking for talented folks to join our Customer Support teams. We have a range of opportunities available for people who have built a career in the customer support space and those looking to break into the industry. We are interested in matching your unique skills, experience and interests with one of our many Partners across a variety of industries including Edtech, eCommerce, Fintech, Health and Wellness and more. As a Crescendo employee, you’ll have the support you need to develop and grow your career.

The reason you join won’t be the reason you stay.

What You’ll Do:

Build sustainable relationships of trust and generate help through open and interactive communication.
Follow communication procedures, guidelines and policies. Research answers or solutions as needed.
Take the extra mile to engage customers and act as a representative of the brand.
Communicate clearly with other team members.
Respond to questions from our users via live chat and email.
Display a positive attitude to ensure customer satisfaction.
Type and enter information into a database while customer is speaking.
Provide clear, concise ticket documentation.
Review and update information in our internal data system
Set proper expectations when a call cannot be handled immediately and follow through to its completion
Excellent verbal and written communication skills.
Be able to multitask among multiple platforms while on a call with a customer
Assisting customers with login instructions
Resetting customer account passwords
Gather some identifying information from customers to access data within their account

What We Expect From You:

Strong interpersonal skills, customer orientation and ability to adapt/respond to many different types of personalities.
Strong written and verbal communication skills.
Ability to write clear and concise correspondence using correct spelling, grammar, and formatting is a must.
Candidates should have a continuous curiosity about intercultural and intergenerational communication and relationships.
Highly empathetic and ability to convey that over email and voice support
Enthusiastic towards customers in an interactive and curious manner.
Excellent computer skills
Basic knowledge of Microsoft applications, especially Word and Excel
Works well in a team environment
Bonus: Experience with voluntary benefits i.e. critical illness, accident insurance, hospital indemnity, legal plans, pet insurance, student loan financing, auto & home insurance, etc.

What You’ll Get In Return:

Hybrid working arrangements
Competitive base salary
Generous paid time off
Comprehensive benefits package including medical, dental, and vision options
Access to free posture-based fitness workouts from home paid Sabbatical Leave
Training and professional development opportunities

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

Care for others: Empathy is a key driver. When people thrive, so does the mission.
Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.

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Our roles require varying levels of English proficiency. To help us assess your level, using a computer, please complete the SolidRoad English Assessment before submitting your application (unless you have already done so).
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We value the privacy and confidentiality of our recruitment process. By participating in the recruitment process, candidates agree to the following:

*Confidentiality of Process: All information, including interview details, assessments, discussions, and any proprietary company information shared during the recruitment process, must remain confidential and must not be disclosed to any third parties without prior written consent.
*Data Protection: Personal information provided by the candidate will be used solely for recruitment purposes and will be handled in compliance with applicable data protection laws.
*Mutual Respect: Candidates are requested to respect the confidentiality of other applicants, as well as the company's policies, strategies, and internal practices shared during the process.

Failure to adhere to these guidelines may result in disqualification from the recruitment process or further legal actions if necessary.

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Email Support Specialist - Seasonal

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