Role Details

Type of Support: Omnichannel 
Contract Duration: Permanent
Work Schedule: To Be Determined
Work type and Location: Hybrid, Metro Manila
Expected start date: April 7, 2025

About The Role

Do you like helping others?  PartnerHero is looking for talented folks to join our Customer Support teams. We have a range of opportunities available for people who have built a career in the customer support space and those looking to break into the industry. We are interested in matching your unique skills, experience, and interests with one of our many partners across a variety of industries including Edtech, eCommerce, Fintech, Health and Wellness, and more. As a PartnerHero employee, you’ll have the support you need to develop and grow your career. 

The reason you join won’t be the reason you stay.

What You’ll Do:

• Data Entry + Invoice Creation: Quickly collects, organizes, processes, and accurately transcribe data to create customer invoices
• Invoicing: Ensure carrier invoices are submitted correctly to brokers
• Record keeping: Ensure your work across all functions follows documented processes and you verify the accuracy and completeness of the entered records/data of your work. Ensure precise data entry from diverse sources into relevant systems and databases
• Uses software tools such as Excel, Word, and Google Sheets to enter data
• Performs quality checks on data entry to ensure that it is error-free and up to date
• Collaborates with other departments as needed to resolve issues
• Adheres to company and account’s policies and procedures
• Identifies further opportunities for services and process improvements
• Manifests understanding and executes proper procedures on company-related requirements and tasks
• Continuously improves knowledge of product, services, and processes by participating in training programs and continuous learning modules
• Participates in ongoing training sessions to enhance data entry accuracy and efficiency
• Receives feedback from supervisors/managers to improve data entry speed and quality
• Engages in self-directed learning to master new data entry software or tools
• Collaborates with team members to share best practices and improve overall performance
• Works towards achieving performance goals set by the organization through regular performance evaluations
• Communicates to the internal management all identified issues, service disconnects, or other account-specific concerns that may have an impact on production or in delivering quality service to the customers and partners
• Understands and exceeds partner expectations by meeting or exceeding performance targets for related KPIs
• Maintains a positive, empathetic, and professional attitude toward partners and colleagues at all times
• Collaborates with colleagues/team members
• Participate actively in team meetings to contribute ideas, share updates, and address any concerns or changes
• Foster open communication channels within the team
• Share knowledge and best practices
• Perform other duties as assigned

What We Expect From You:

• Excellent written and verbal business English communication skills
• 2-3+ years of experience working with a US-based company (US startup experience preferred)
• The ability to self-motivate, think creatively, problem solve manage multiple tasks, and deliver results even when faced with changing requirements and priorities.
• You have both the desire and ability to learn from feedback and constantly improve.
• Experience in Excel, Google Suites, and Slack
• Prior accounting, customer service, or executive assistant experience is a plus
   

What You’ll Get In Return:

• Hybrid workplace - depending on the partner, role, management, and/or personal workspace
• Overtime is available if applicable 
• Competitive compensation based on experience
• Attractive benefits package including medical, dental, and vision options based on location
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development
   

Company Culture Is At Our Core
Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

• Care for others - Cooperate, empathize, and seek opportunities to put each other first.
• Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
• Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
• Take ownership - Doing the right thing should come naturally.
• Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

PartnerHero is proud to be an equal opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. 

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].