Join Us! We’ll Train You – Customer Support Specialist II

San Pedro Sula or Tegucigalpa, Honduras

Full Time

Customer Support

Experienced

Role Details

Location: San Pedro Sula or Tegucigalpa
Work Arrangement: Hybrid - You will be required to go to the office only twice a week in San Pedro Sula or Tegucigalpa
Type of Support: Omnichannel (Email, chat, phone, social media, tickets, etc..)
Contract Duration: Permanent
Training Schedule: Monday - Friday 7:00 am - 4:00 pm, Saturdays and Sundays Off
Work Schedule: Full-time. The schedule is to be determined according to the partner
Expected Start Date: November 20, 2025

About Us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact.

Join us at Crescendo, and let’s build the future of customer experience together.

The Role

Crescendo Academy is your gateway to launching or growing a career in customer experience and AI-powered support. As a Crescendo Academy (Customer Support Specialist Level II), you’ll join a two-week paid training program that builds the skills global companies need most, from using digital tools and AI platforms to delivering clear communication across chat, email, and voice.
This program is open to recent graduates, career changers, and anyone ready to grow in a fast-paced, tech-driven environment. By graduation, you will have in-demand skills and the opportunity to be placed with Crescendo’s global partners.
It is more than training. You gain hands-on practice with AI tools, mentorship from experienced facilitators, and a clear path into roles that offer growth and the chance to make an impact with leading brands.

What You’ll Do:

Participate in blended learning: live Zoom sessions, WorkRamp e-learning, group facilitation, and practice activities.
Engage in modules including:
- Customer Communication (voice, chat, email foundations)
- AI Tools Training (Google Gemini prompts, Co-Pilot/Agent Assist)
- Customer Experience Essentials (asking the right questions, de-escalation, quality metrics)
- Productivity Tools (Google Calendar, Gmail optimization, Slack, Google Docs/Slides)
- Knowledge Management & Flex Pod Model (how support teams operate with AI augmentation)
Complete assessments, role plays, and a final challenge activity.
Complete hands-on simulations in chat, email, and voice support scenarios.
Receive coaching and feedback from facilitators to ensure mastery.
Graduate into placement opportunities with Crescendo partners.

What We Expect From You:

Strong English communication skills (written and verbal).
Basic digital literacy (typing, navigating online tools, using productivity apps).
Adaptability to learn new systems and workflows.
Active listening and problem-solving ability.
Professionalism and collaboration in team-based learning.
Growth mindset, eager to learn, practice, and improve.
Previous BPO, CX, or customer service experience is a plus, but not required.
Open to fresh graduates, career changers, and individuals re-entering the workforce.

What You’ll Get In Return:

Hybrid working arrangements
Competitive base salary
Generous paid time off
Comprehensive benefits package including medical, dental, and vision options
Access to free posture-based fitness workouts from home
Paid Sabbatical Leave
Training and professional development opportunities

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

Care for others: Empathy is a key driver. When people thrive, so does the mission.
Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai.

PRIVACY NOTICE

Crescendo is committed to ensuring your privacy and the protection of your personal data. By filling out the forms associated with your job application and submitting your data to us, you are giving us your consent to process your data and store it for potential recruitment and hiring purposes.

To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here.

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Our roles require varying levels of English proficiency. To help us assess your level, using a computer, please complete the SolidRoad English Assessment before submitting your application (unless you have already done so).
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Schedule restrictions such as early shifts or weekends off can limit our possibility of finding you a placement once finish training. Please include any schedule restrictions you may have here.*

This role requires adapting to all communication channels utilized by Crescendo: including email, chat, and phone support. Are you comfortable with providing assistance via phone?*

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Confidentiality Disclaimer
We value the privacy and confidentiality of our recruitment process. By participating in the recruitment process, candidates agree to the following:

*Confidentiality of Process: All information, including interview details, assessments, discussions, and any proprietary company information shared during the recruitment process, must remain confidential and must not be disclosed to any third parties without prior written consent.
*Data Protection: Personal information provided by the candidate will be used solely for recruitment purposes and will be handled in compliance with applicable data protection laws.
*Mutual Respect: Candidates are requested to respect the confidentiality of other applicants, as well as the company's policies, strategies, and internal practices shared during the process.

Failure to adhere to these guidelines may result in disqualification from the recruitment process or further legal actions if necessary.

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