Email Content Specialist

San Pedro Sula or Tegucigalpa, Honduras

Full Time

Customer Support

Mid Level

Role Details

Type of Support: Tickets
Contract Type: Full-time
Training Schedule: Monday - Friday, 6:00am - 3:00pm | Weekends off
Work Schedule: Monday - Friday, 10:00am - 7:00pm | Weekends off
Work type and Location: Hybrid - go to the office two times per week | San Pedro Sula & Tegucigalpa
Start Date: April 28, 2025

About Us
We connect talented people globally with innovative companies who want to build, transform, and scale their operations. We provide talented global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact good business can have everywhere.

We are recognized as a Most Loved Workplace, and we think it’s because we believe that culture drives business success. We encourage our associates to bring their whole, authentic selves to everything they do at PartnerHero. So bring your experience and your talents, and also bring your passion and everything else that makes you who you are. You will always be supported to do your best work at PartnerHero, enjoy your day-to-day, and thrive.

The Role
We are looking for a skilled Content Specialist to work with user-generated content being posted on one of our partner's casting job-site marketplace and to support this segment of users. The Content Specialist’s responsibilities include examining, editing, and optimizing the casting jobs being posted to the site; helping to verify the authenticity of the jobs and the job-posters; spot-checking background-check data; answering users’ related questions; entering job details provided by 3rd-parties, and monitoring marketplace activity.

This is a hybrid role that will require 2 days in office.

What You’ll Do:

Work through a ticket queue of incoming job posts, optimizing and editing the content for publication on the site
Identify items that need additional information or verification and follow up with the job posters to collect the necessary details
Shut down scams and inappropriate content
Review user IDs, background checks, and other verification materials when flagged for possible issues, make decisions when possible, and assist the customers with completing or explaining their background materials when necessary
Review system-generated site-activity alerts related to client/job-poster activities (users creating changes to their previously approved listings, hitting messaging limits, etc.), and take additional actions when needed
Assist clients with any questions they have with using the marketplace’s job-posting and application-management tools
Enter additional job details provided by employers and third parties into the system for publication
Examine job database reports to identify previously approved jobs that may need additional attention, recategorization, or early expiration, to help maintain the freshness and relevance of the content
Escalate potential problem cases to senior staff for additional guidance
Supporting senior staff members in additional administrative and research tasks related to the jobs platform

What We Expect From You:

Excellent English skills - spoken and written (EFSET results from C1 or C2 level)
2+ years of professional experience
Self-directed with a proven track record of working with a high volume of specialized data, users, and content
Highly organized and detail- and deadline-oriented
Excellent copy editing, fact-checking, proofreading, and research skills
Good data entry and account management/client support skills
Interest or previous experience in performing arts or marketing

What You’ll Get In Return:

Hybrid working arrangements
Competitive Base Salary
Generous paid vacation
Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
Access to free posture-based fitness workouts from home paid Sabbatical Leave
Training opportunities provided by PartnerHero and outside entities
1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

Company Culture Is At Our Core
Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.

Care for others - Cooperate, empathize, and seek opportunities to put each other first.
Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
Take ownership - Doing the right thing should come naturally.
Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues

PartnerHero is proud to be an equal opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact [email protected].

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Our companies are looking for various levels of English support. The English Assessment we use comes from EF SET, it is a well-known company that provides objectively scored standardized English tests for all level learners - from beginner to advanced. Once completed with the English Assessment, you will be provided a PDF certificate by EF SET that indicates your level of proficiency and can be included in your resume or in your LinkedIn profile for future use!

Step 1. Visit https://www.efset.org/ef-set-50
Step 2. Select the "50 Min EF SET Test". Complete the assessment and download your results. This will roughly take 50 minutes to complete.
Step 3. Upload the PDF result showing your name and date for us to review. **

Confidentiality Disclaimer
We value the privacy and confidentiality of our recruitment process. By participating in the recruitment process, candidates agree to the following:

*Confidentiality of Process: All information, including interview details, assessments, discussions, and any proprietary company information shared during the recruitment process, must remain confidential and must not be disclosed to any third parties without prior written consent.
*Data Protection: Personal information provided by the candidate will be used solely for recruitment purposes and will be handled in compliance with applicable data protection laws.
*Mutual Respect: Candidates are requested to respect the confidentiality of other applicants, as well as the company's policies, strategies, and internal practices shared during the process.

Failure to adhere to these guidelines may result in disqualification from the recruitment process or further legal actions if necessary.

For any questions or clarifications, please contact [email protected].

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