Japanese Language Specialist (Native Keigo Proficiency) US

Remote

Full Time

Customer Support

Experienced

Role Details

Contract Type: Full Time
Location: US/ Remote

The Role

PartnerHero is seeking a Native Japanese speaker with advanced Keigo (敬語) proficiency and strong English communication skills (B2–C1 CEFR) to provide high-quality customer support for our [Partner/Client’s industry, e.g., EdTech, eCommerce, SaaS] brand. This role requires cultural fluency, impeccable language accuracy, and the ability to switch between formal Japanese and business English in both written and spoken contexts.

What You’ll Do:

Handle customer inquiries via email, chat, and/or phone using native-level Japanese and formal Keigo with perfect grammar, tone, and cultural appropriateness.
Communicate confidently in English (B2–C1 level) when collaborating with internal teams, documenting cases, or attending meetings.
Translate and localize communications between English and Japanese as needed.
Ensure all customer interactions reflect professionalism, empathy, and brand values.
Collaborate with internal teams to resolve customer concerns efficiently.
Maintain accurate customer records in the CRM system.

Qualifications:

Must-Have:
- Native Japanese speaker with Keigo (敬語) mastery in professional/business contexts.
- English proficiency at B2–C1 CEFR level (upper-intermediate to advanced) in both spoken and written form.
- At least 1 year of experience in customer service, support, or translation/localization.
- Strong cross-cultural communication skills.
- Comfortable using CRM tools, chat platforms, and office productivity software.
Nice to Have:
- Industry experience in [specify: eCommerce, SaaS, EdTech, Travel, etc.].
- Experience in translation/localization or language quality assurance.

Why PartnerHero?

Competitive salary package based on skills, location, and market rates.
Flexible work arrangements (onsite/remote/hybrid, depending on geo).
Growth and upskilling opportunities in a global, people-first company.
Work alongside multicultural teams supporting world-class brands.

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Are you a native Japanese speaker with professional-level Keigo (敬語) communication skills in both spoken and written form?

母国語が日本語であり、話し言葉および書き言葉の両方で、ビジネスレベルの敬語（敬語）のコミュニケーションスキルをお持ちでしょうか。*

Do you have at least 1 year of work experience in customer service, technical support, or translation/localization roles?

カスタマーサービス、テクニカルサポート、または翻訳／ローカリゼーション業務において、1年以上の勤務経験はございますか。*

Have you used Keigo daily in a professional setting (customer service, business correspondence, formal meetings) for at least 1 year?

カスタマーサービス、ビジネス文書、公式会議などの職場環境において、日常的に敬語をご使用になったご経験が1年以上ございますか。*

Can you compose formal business emails in Japanese using correct Keigo structures without translation tools?

翻訳ツールを使用せず、正しい敬語表現を用いた日本語のビジネスメールを作成することは可能でしょうか。*

Are you willing to undergo a Japanese Keigo proficiency test (both written and spoken) as part of the hiring process?

採用プロセスの一環として、日本語の敬語スキル（筆記および口頭）のテストをお受けいただくことは可能でしょうか。*

What is your desired monthly salary? Please indicate the currency.
ご希望の月給額をお知らせください。通貨もご明記ください。*

this is a Philippines-based work, are you residing in the PHL?*

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Japanese Language Specialist (Native Keigo Proficiency) US

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